Host, Longleaf Restaurant

Host PositionThe purpose of this position is to greet our guests upon entering and ensure they have a great experience before and after dining. Hosts are responsible for positive guest interactions while taking reservations and managing a wait. At all times, Hosts are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Hosts are expected to have menu description knowledge, general restaurant information and directions knowledge.Key ResponsibilitiesSeating guests in Front Server sections and communicating wait timesMaintain effective communication between the Host and Server teamStay updated on current food menu and hours of operationMaintain proper dining experience, assisting with checked coats or other itemsAlways using a tray in dining room for glassware or any item smaller than your handsPerform basic cleaning tasks as needed or directed by supervisorFill in for absent staff as neededAssist with special events as neededGreet all guests that enter the restaurant warmly with an appropriate greetingAdhere to grooming and appearance standards consistentlyUnderstand and can communicate events and services available at the GardenPrepare the tables with silverware other items that are clean and ready, making sure the items needed for the shift are stocked, performing all other preparation tasksGuest RelationsAt all times displaying a refined and approachable demeanor to each guestWelcoming guests, opening doors, and seating tables as per our steps of serviceCommunicating guest's arrival and any reservation notes to the intended server, chefs, and managementTaking reservations, answering phones, and communicating messages to the proper recipients in a timely fashionAnswering phones and following all phone etiquette procedures with concise and knowledgeable answersAssisting in edits during service to the restaurant's reservation sheet and working closely with the management staff to guarantee precise guest accommodationThanking each guest for dining with us and inviting them backRestaurant OperationsAssist in maintaining a perfectly set dining room at all times. This would include but not limited to sweeping, cleaning floor mats, lighting candles, clearing and resetting tablesCommunicating upkeep needed for the restroomsChecking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guestsFull knowledge of with phone system functionsAssisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibitsChecking and collecting menus from service areas and reviewing for cleanlinessMaintaining a proper flow of guests to each server sectionAssist with upholding the Steps of Service for the entire Host TeamRequirementsAt least one year of experience as a host is requiredAt least one year of experience using "Open Table" preferredExcellent oral communication skills requiredPositive interpersonal skills requiredBasic understanding of allergy and dietary needs and descriptionsMust be available to work nights, weekends and holidaysMust be punctualPhysical QualificationsFrequent walking with some standing at timesWill walk for long periods of time, possibly extended distancesFrequently lifts/carries up to 25 lbsWorking Conditions:Both Indoor and Outdoor dining eventsVarying schedule to include evenings, holidays and extended hours as business dictatesIt is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.Atlanta Botanical Garden Core Values:Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mindExcellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the GardenInspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyoneIntegrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communicationRespect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard