Hotel General Manager

At High Hotels, hospitality isn’t just what we do, it’s who we are.For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.Are you ready To Spread Joy Through Hospitality?Tempo by Hilton Bethlehem | Opening 2027We're excited to introduce Tempo by Hilton Bethlehem, High Hotels' newest property scheduled to open in 2027. Located in Bethlehem's vibrant SouthSide Arts District, this lifestyle hotel will feature 140 guestrooms, a rooftop restaurant and bar, Moonsong Café & Bar, wellness-focused amenities, flexible gathering spaces, and thoughtfully curated guest experiences. Tempo is Hilton's contemporary lifestyle brand designed around wellness, meaningful connection, and modern hospitality. This is a FULL service hotel!We are currently seeking a General Manager who will be responsible for the overall leadership, operation, and performance of the hotel, including guest services, rooms, food & beverage operations, financial performance, facilities, and coworker engagement. This key leader will ensure the delivery of an exceptional guest experience while achieving business objectives, maintaining brand standards, and fostering a positive, high-performing workplace culture.The General Manager serves as a visible leader within the hotel and local community, building strong relationships with guests, coworkers, ownership representatives, business partners, and community organizations. This role also oversees all food & beverage operations, including restaurant, bar, meeting, and event services, while driving revenue growth and operational excellence across the property.This is a full-time leadership position. Candidates must have the flexibility to work a varied schedule, including evenings, weekends, holidays, and as business needs dictate.The successful candidate will possess the following qualifications:Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent education and experience may be considered.Minimum of 3 years of progressive hotel management or operations leadership experience required.Experience in a full-service, lifestyle, or branded hotel environment preferred.Food & beverage leadership experience strongly preferred.Demonstrated ability to lead, coach, develop, and retain high-performing teams.Proven experience managing budgets, financial performance, labor costs, and operational goals.Strong knowledge of hotel operations, guest service standards, and revenue management principles.Proficiency with Microsoft Office applications and hotel property management systems (PMS).Experience with food & beverage point-of-sale (POS) systems.Strong communication, problem-solving, organizational, and leadership skills.Knowledge of food safety, sanitation, and responsible alcohol service requirements preferred.Hilton brand experience preferred.Valid driver's license required.General description of essential job functions and responsibilities:Provides strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food & beverage, sales, and coworker engagement.Ensures exceptional guest experiences by maintaining high service standards and responding effectively to guest feedback and operational opportunities.Leads, develops, and supports hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.Oversees all food & beverage operations to ensure outstanding service, product quality, profitability, and compliance with applicable regulations and brand standards.Develops and executes business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.Monitors hotel performance metrics and implements continuous improvement initiatives to drive operational excellence and guest satisfaction.Evaluates market conditions and competitive positioning to identify opportunities for growth, increased revenue, and enhanced market share.Ensures the hotel, grounds, facilities, guest rooms, public spaces, and food & beverage outlets are maintained to company and brand standards.Maintains compliance with company policies, safety standards, quality assurance requirements, and all federal, state, and local regulations.Reviews operational and financial reports, monitors expenses, and takes corrective action as necessary to improve results.Promotes positive coworker relations and collaborates with Human Resources to support engagement, retention, and a strong workplace culture.Serves as a visible ambassador for the hotel and High Hotels through participation in community, business, and industry organizations.Supports and drives sustainability initiatives and environmental stewardship efforts throughout hotel operations.Ensures property readiness for brand inspections, audits, reviews, and quality assurance programs.Works closely with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.For new hotel developments and openings, provides leadership in operational planning, talent acquisition, culture development, training, and post-opening stabilization activities.Working for The High Companies:At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!Excellent benefits including medical, dental and vision available for full-time coworkers.Access to the High Healthy Rewards programVacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.401(k) Retirement Plan with a company match.Fun working environment! We feel that work should be fun, and the management teams do all they can to promote a fun working environment