General Manager

Spark by Hilton – Merrillville, Indiana

Position Summary

We are seeking a dynamic and hands-on General Manager to lead daily operations at our Spark by Hilton property in Merrillville, Indiana. This role is responsible for driving financial performance, delivering exceptional guest experiences, and building a high-performing team while ensuring full compliance with Hilton brand standards.

The ideal candidate is an energetic leader who thrives in a fast-paced, lean operating environment and is comfortable taking a hands-on approach across all hotel functions.

Key Responsibilities

Hotel Operations

• Oversee all day-to-day hotel operations, including front desk, housekeeping, maintenance, and sales
• Ensure compliance with Spark by Hilton and Hilton brand standards
• Maintain a clean, safe, and well-functioning property

Financial Management

• Manage hotel budget, forecasting, and profit & loss performance
• Drive revenue growth through occupancy, rate strategies, and cost control
• Monitor financial reports and implement corrective actions as needed

Leadership & Team Development

• Recruit, train, and develop team members across all departments
• Foster a positive, accountable, and service-oriented culture
• Conduct performance evaluations and support career development

Guest Experience

• Ensure exceptional guest service and satisfaction
• Address and resolve escalated guest concerns professionally
• Monitor online reviews and implement continuous improvements

Sales & Marketing

• Support local sales initiatives and community engagement efforts
• Collaborate with revenue management to optimize pricing and occupancy
• Promote brand awareness and drive bookings

Property Maintenance

• Oversee preventative maintenance programs
• Ensure compliance with safety regulations and company policies
• Protect and enhance the value of the hotel asset

Qualifications

• 2–5+ years of hotel management experience (GM or Assistant GM preferred)
• Strong leadership, communication, and organizational skills
• Proven ability to manage budgets and financial performance
• Hands-on, adaptable approach with a willingness to support all departments
• Experience with Hilton-branded properties preferred

Compensation & Benefits

• Base Salary: $55,000 with $15,000 bonus
• Opportunities for career growth within the Hilton portfolio
• Supportive and collaborative work environment

🌟 About Spark by Hilton

Spark by Hilton is a fast-growing, value-focused brand designed to deliver reliable, comfortable stays with a simple, consistent experience. As part of Hilton’s global portfolio, Spark offers exciting opportunities to grow with an innovative and expanding brand.