Housekeeper (PT) - The Hotel Hershey

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. This position is responsible for cleaning all guest rooms at The Hotel Hershey. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties: Ensure that high levels of cleanliness are maintained Provide exceptional customer service to our guests, making them feel welcome while staying with us Maintain all items in good repair  Clean assigned guest rooms to brand quality standards within allocated timeframes. Change bed linens, make beds (including sofa beds and pack n plays as requested), and replenish towels and bathroom amenities. Dust furniture, vacuum carpets, sweep/mop floors, and sanitize all high-touch surfaces. Handle guest personal items such as clothing, jewelry, shoes, electronics, and hygiene items Replenish linens and supplies  Report any missing items or damage  Mark and turn in all lost/found items  Report maintenance deficiencies via job related software Update room status via job related software Stock, organize, and maintain cleaning carts and floor linen closets in a neat, orderly manner.  Report unsafe conditions Make up cots, pack ‘n plays, and sofa beds as requested Remove room service items and store them in a designated location Assist with cleaning and maintaining public resort areas, including public restrooms, hallways, and lobbies.  Performing other duties as may be assigned Qualifications: Must be at least 18 years of age or older. This position requires successful completion and passing of the post-offer employment physical exam. Knowledge, Skills, and Abilities: Friendly guest service attitude, well-groomed and professional appearance, and self-confidence.  Self-motivated and capable of working alone.  Ability to clean 14 rooms within a specified period of time and to operate a vacuum cleaner.  Ability to speak, read, and understand English.  Must have the visual ability to meet our very high cleaning standards.  Must be able to use a smartphone or tablet to communicate, answer calls, and navigate job-related software.  Adhere to guest privacy protocols Job Demands: While performing the duties of this job, the employee is required to: Normal working hours will be primarily 1st shift, but may include any shifts depending on operational need. Working weekends and holidays is a requirement of the job. Proper footwear to be provided by employee.  Chemicals located in and around the workplace.  Must be able to stand, walk, and remain on your feet for the entirety of the shift, excluding scheduled rest breaks.  Visual ability to determine degree of cleanliness and ability to lift 25 lbs.  Standing, walking, bending, kneeling, handling, stooping, reaching, lifting and repetitive motions.  This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity EmployerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.