Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness. Housing Advocates will provide excellent customer service to these individuals, while working for the state’s largest homeless shelter system.

The Housing Advocate will perform a wide variety of duties relating to working with poverty and vulnerable populations. This team member will work in a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here is an opportunity to build people and change lives!

Location

Pamela Atkinson Resource Center

Reports to

Shelter Supervisor Team

Position Status

Part-Time or Full-Time

Shift

Day Shift (7:00am-3:30pm), Swing Shift (3:00pm-11:30pm) Graveyard Shift (11:00pm-7:30am) Part-Time, Full-Time

Grade and starting salary

Grade 4/$16.80/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties

1. Provide quality customer service to our clients, who may be in need of resources in addition to a warm bed for the night.
2. Observe, and help regulate activities at the shelter, ensuring rules and procedures are followed.
3. Provide clear and specific information to residents, and instruct residents of shelter rules/procedures.
4. Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
5. Assist in resolving conflicts which may arise among residents.
6. Write incident reports where appropriate, maintain records of resident stays, and maintain accurate shelter log.
7. Answer phones, take messages and respond to the public.
8. Provide occasional crisis intervention, and emergency interface with community resources such as EMS and law enforcement.
9. Operate as part of a team that strives to serve the homeless in our community.

Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Required Skills and Abilities

1. Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
2. Ability to multitask and remain calm in demanding and unpredictable situations.
3. Good computer skills.
4. Ability to make sound decisions.
5. Exceptional boundary-setting skills and the ability to set and maintain appropriate boundaries with guests.
6. Ability to be culturally responsive and able to work with clients who are from different racial, socio-economic, and ethnic communities with respect and openness.
7. Willingness to accept supervision and direction as well as constructive feedback.
8. Ability to work as part of a diverse and dynamic team.
9. Reliable and dependable.
10. Attends work on a regular and predictable basis.
11. Ability to work from a Trauma-Informed Care framework.
12. Familiarity with the Housing First philosophy.
13. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
14. Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

Ability to lift 25 pounds

Ability to stand and/or walk for an hour or more at a time

The Road Home is an Equal Opportunity EmployerDiversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (401k, IRA, 403B with TRH match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Reimbursement for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency