Housing Eligibility Supervisor

We are looking for a skilled and motivated professional to join our Housing Services team as an Eligibility Supervisor. This role is ideal for someone who thrives in a fast-paced, compliance-driven environment and is passionate about developing staff, ensuring accuracy, and delivering high-quality service to applicants and residents.If you’re energized by coaching others, improving processes, and ensuring programs run efficiently and compliantly, this is your opportunity to make a meaningful impact.What’s in It for You?A leadership role that directly impacts housing access, program compliance, and team successOpportunity to mentor staff and improve critical systems and processesWork that supports individuals and families across our communitiesCompetitive salary and benefits package;Compensation: $33.65 – $37.26 per hour (DOE)Medical plans offered through the Federal Employee Health Benefits (FEHB) ProgramEmployer-paid Dental and Vision coverageEmployer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term DisabilityGenerous Paid Time Off (PTO) Accrual & Paid HolidaysState of Alaska PERS/SBS RetirementPlus many other supplemental insurance offeringsWhat You’ll Be Doing:As the Eligibility Supervisor, you’ll oversee the daily work of Eligibility Specialists and ensure the accurate, timely, and compliant processing of applicant and resident eligibility across multiple housing programs.Supervision & Staff DevelopmentSupervise, coach, and mentor Eligibility SpecialistsLead recruitment, onboarding, and training effortsMonitor workload, productivity, and customer service deliveryConduct performance evaluations and support staff developmentProgram Oversight & ComplianceOversee initial, interim, and annual certifications to ensure accuracy and timelinessReview and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirementsConduct quality control audits to maintain high standards and reduce errorsInterpret regulations and guide staff through complex eligibility scenariosOperations & Process ImprovementManage waitlists and eligibility tracking systemsIdentify workflow inefficiencies and implement improvementsSupport updates to policies, procedures, and training materialsCollaborate with Property Management and Operations teams to resolve compliance issuesCustomer Experience & Problem SolvingSupport staff in resolving complex or escalated applicant and resident concernsUse conflict resolution and de-escalation techniques to achieve positive outcomesPromote a professional, respectful, and customer-focused environmentWhat We’re Looking For:We’re seeking a confident and detail-oriented leader who brings strong regulatory knowledge, analytical thinking, and a passion for team development.You’ll be successful in this role if you:Are highly organized and able to manage competing prioritiesCommunicate clearly and effectively across teams and with customersHave strong problem-solving and analytical skillsCan interpret and apply complex housing program regulationsAre committed to accuracy, compliance, and continuous improvementThe BasicsBachelor's degree in business, accounting, housing, or related field OR four (4) years' experience applying HUD, LIHTC, NAHASDA, or similar housing regulationsMinimum of one (1) year of supervisory experience required.Certification in two (2) or more of the following (or the ability to obtain within in the first 12 months): Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers).Valid driver's license.Who We Are:We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.