POSITION SUMMARY:

The Operations Director under the supervision of the Executive Director is a representative of

management to staff, residents and the public. This employee is responsible for managing the day-to-

day operations including: applications, leasing, occupancy, resident relations and maintenance for four

neighborhoods, with a total of 148 apartment units. Supervises a staff of up to six, to ensure that

properties are leased and maintained as attractive, safe environments, and repairs are completed

timely. The Operations Director maintains technical and confidential records, as well as prepares

periodic reports for the Executive Director. This position is responsible for managing the updates and

implementation of the ACOP, safety, preventative maintenance, unit key management and fleet

operations plans for the Agency. This position is second in command to the Executive Director. The

Operations Director is the internal expert on implementation of all the regulations, policies and

procedures established by Statesboro Housing Authority (SHA), the Department of Housing and Urban

Development (HUD), state and local government.

Major Duties and Responsibilities

1. Supervises daily all applications, leasing, occupancy, resident relations and maintenance

activities for all properties.

2. Ensures the lease-up of apartments; maintains applications and waiting lists, schedules and

monitors completion of vacant units in process of being made ready-to-rent.

3. Prepares and maintains documents and forms, including Lease Agreements, income

certifications and records of all unit transactions; maintains eligible applicant files for assigned

units in accordance with HUD regulations and ACOP policies.

4. Oversee move-in/move-out, eviction proceedings, garnishments and writs, including

dispossessory warrants, and delinquent rent letters.

5. Responsible for timely processing and reporting of all tenant payments and charges.

6. Responsible for monitoring all HUD policy and regulatory compliance and updating Agency

documents to reflect necessary changes.

7. Responsible for preparation of annual updates to the ACOP and lease.

8. Develops and maintains a positive relationship with Resident Councils for each neighborhood

and the Resident Advisory Board (RAB).

9. Serves as the primary point of contact for approved contractors assigned to work on-site.

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10. Prepares and maintains documents and forms for maintenance operations in accordance with

HUD regulations and Preventative Maintenance, Safety, Unit Key Management and Fleet

Maintenance Plans including all updates.

11. Oversight for development and execution of Preventative Maintenance, Safety, Unit Key

Management and Fleet Maintenance Plans to address ongoing, long-term maintenance

concerns of multi-family housing developments and administrative buildings of varying age,

design, and construction.

12. Conduct Davis/Bacon Wage interviews, when required.

13. Monitors requests for work orders for repairs, periodically inspecting completed work to assure

timely /quality standards and assign charges for repairs to resident accounts, when necessary.

14. Schedule and perform bi-annual inventory of supplies and equipment.

15. Provides measures for loss prevention of inventory and equipment.

16. Prepare requisition forms for contract services, maintenance and office supplies, verifying

delivery of orders, completion of services and reconciling invoices and purchase orders for

payment.

17. Assist ED in preparing budget for operations, and capital improvements and monitoring the

budget to ensure fiscal integrity of the developments.

18. Approves employee timesheets bi-weekly and tracks/approves PTO requests of employees.

19. Trains, counsels and evaluates employees on a scheduled basis and maintains records.

20. Provides disciplinary actions when necessary and maintains records.

21. Submits reports to the PIC (Public Housing Information Center) and resolves errors.

22. Directs preparation of the Agency for annual unit inspections and HUD/REAC- INSPIRE

inspections- resolving emergency repairs and items identified and submitting updates to

records.

23. First Responder duties for emergencies.

24. Other duties as assigned.

Required Knowledge and Abilities:

1. Knowledge of local, state and federal laws governing public and other subsidized housing

programs including health and fire regulations, landlord/tenant relationships, leasing of

property and evictions.

2. Knowledge of proper inspection methods and of legal procedures involved in enforcing building

codes and ordinances and contract compliance.

3. Knowledge of state and federal purchasing guidelines.

4. Knowledge of maintenance, ground care and cleaning equipment, materials, supplies, methods

of procedures, with ability to convey this knowledge, through training, to staff.

5. Knowledge of Planned maintenance, work order and maintenance accounting systems.

6. Ability to supervise and plan the work of others including property management, maintenance

staff, and temporary personnel.

7. Ability to maintain an effective working relationship with co-workers, residents, vendors, judicial

system and social service agencies.

8. Knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams, etc.).

9. Skill to operate personal computers, calculator, and other common office machines.

10. Accuracy and precision when working with figures.

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11. Integrity and Trust – Show consistency between words and actions.

12. Protect confidential and sensitive information.

13. Effectively handles emotions, including anger and frustrations.

14. Ethics and Values – Exhibit high level of moral and ethical behavior at all times.

15. Treat all individuals (residents, staff and guest) respectfully, professionally and fairly.

Physical Requirements:

1. Must be physically able to access all units, common areas, grounds and

construction/modernization sites for inspection purposes.

2. Must be able to work/inspect in wet, damp, hot, cold, dirty or dusty places.

3. Must be able to work while standing or walking for extended periods of time.

4. The ability to exert up to 50 pounds of force occasionally, and a negligible amount of force

frequently or constantly to move objects.

5. Work requires reaching, fingering, grasping, and repetitive motions.

6. Vocal communication is required for expressing or exchanging ideas by means of the spoken

word.

7. Visual acuity is required for preparing and analyzing written or computer data, operation of

machines, operation of motor vehicles or equipment, determining the accuracy and

thoroughness of work, and observing general surroundings and activities.

8. Ability to drive a vehicle.

Special Requirements:

1. Possession of a valid driver's license.

2. Able to be covered under the Housing Authority's fidelity bond.

3. Must be able to pass a pre-employment physical, DMV, credit and background check.

4. All positions require pre-employment and post-employment random drug/alcohol testing.

Applicants selected for hire will receive a conditional offer of employment and sent for pre-

employment drug testing.

5. Must reside within Statesboro/ Bulloch County, GA or be willing to move within 12 months of

hire date to the location.

Minimum Education, Training, and/or Experience

The ideal candidate must possess a wide range of skills and abilities to qualify for this position.

Graduation from an accredited four-year college or university with a degree in Business, Public

Administration or related field, is required. Seven years or more of public housing property

management in a supervisory capacity is required. Public Housing Manager Certification required.

Proficiency operating Yardi, MRI, or SACS software required. Ability to manage a high-volume workload,

multi-task projects with competing priorities, strong attention