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Human Resources Assistant (HR Development)

  • ... Oakland, Capellen, United States
  • ... Full time
  • ... Salary: 79331 per year
  • Posted on: Feb 03, 2024       Expires on:

Human Resources Assistant (HR Development)   

JOB TITLE:

Human Resources Assistant (HR Development)

JOB TYPE:

Full-time

JOB LOCATION:

Oakland Capellen United States

JOB DESCRIPTION:

Duties

WHAT IS THE HUMAN CAPITAL OFFICE (HCO) DIVISION?
A description of the business units can be found at: https://www.
jobs.
irs.
gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office, Office of Human Resource Strategy Enterprise Talent Development

The following are the duties of this position at the full working level.
If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.


WHAT DOES AN HUMAN RESOURCES ASSISTANT (HRA) DO? As an HRA, you will assist in an administrative role in the delivery of a full range of learning and education delivery services within the Enterprise Talent Development (ETD), Classroom Learning Services (CLS) organization.
You will perform a variety of duties onsite in support of training held in classrooms, instructor teams, customers, and coworkers to ensure face-to-face training classes are effectively delivered.
Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Integrated Talent Management - Learning Module (ITM-LM) system.
You will assist coworkers and managers in supporting programs and local/national customers.


As an Human Resources Assistant (HR Development), you will:
  • Assist specialists with onsite support of instructor teams and training events.
    Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data, and apply knowledge of training operations and systems.
  • Use automated training systems to input, update, and retrieve data; gather data and generate reports; and research and locate information.
    Gather, maintain, and analyze automated or manual data on training courses, materials, or programs and make recommendations for changes or other appropriate actions to achieve improvements in employee performance through training.
  • Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as Resource Scheduler, Integrated Talent Management (ITM-LM), Knowledge Incident/Problem Service Asset Management (KISAM), etc.
  • Perform error resolution to resolve systemic and individual training issues reported via Employee Resource Center (ERC) Tickets by researching and updating ITM-LM as necessary with appropriate documentation.
    Provide advice and information on education and training matters to managers, employees, instructors, and contractors and analyze workflow issues and recommend solutions/changes to processes and procedures.
    Maintain control records for correspondence and work assignments, establishing and following up on suspense dates.
  • Ensure classrooms are set up with appropriate equipment, course materials, and supplies.
    Lift boxes, materials, supplies, and move equipment/furniture.

Requirements

Conditions of Employment

  • Must be a U.
    S.
    Citizen or National and provide proof of U.
    S.
    Citizenship.
    (Birth certificate showing birth in the U.
    S; Unexpired U.
    S.
    Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.
    S.
    Citizen (Form FS-240))
  • Undergo a review of prior performance/conduct and an income tax verification.
    Refer to \"Get Your Tax Record\" at http://www.
    irs.
    gov/(https://www.
    irs.
    gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions.
    If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
    Federal law requires verification of the identity and employment eligibility of all new hires in the U.
    S.
    These documents must be unexpired original or certified copies.
  • The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.
    In accordance with 5 U.
    S.
    Code 9202(c)
    and 5 C.
    F.
    R 920.
    201
    certain positions are exempt from the provisions of the Fair Chance to Compete Act.
    Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.
    gov.
    To learn more, please visit our page at: Treasury.
    gov/fairchanceact.

Qualifications

Federal experience is not required.
The experience may have been gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE GS-05: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-4) in the Federal Government.
Specialized experience for this position includes: Applying standard procedures and requirements relating to personnel programs (e.
g.
, education and training) to perform or explain a variety of clerical duties.
Following procedures to refer problems, provide information, and resolve personnel (e.
g.
, training) issues.
Experience using automated systems to input, review, and approve data.
OR
You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
You may qualify with an equivalent combination of experience and education.


SPECIALIZED EXPERIENCE GS-06: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-5) in the Federal Government.
Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees and managers on various training matters (e.
g.
, setting up training room, scheduling the training).
Experience with verbal and written communication skills to solicit information, provide advice, prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material.
An example of specialized experience is being a member of an instructor cadre and/or as a training instructor.


SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-6) in the Federal Government.
Specialized experience for this position includes: Working knowledge of program policies and procedures sufficient to analyze and evaluate information, interpret guidance, draw conclusions, effectively coordinate studies and projects, make recommendations, and provide effective support relative to the position.
Experience with oral and written communication skills sufficient to meet and deal effectively with employees, management, and others to accomplish program assignments.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent.
An official transcript will be required if you are selected.


A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.
S.
Department of Education.
For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.


FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
It is your responsibility to provide such evidence when applying.
Click here for Foreign Education Credentialing instructions.

Additional information

  • Subject to a 1-year probationary period (unless already completed).
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • We may select from this announcement or any other source to fill one or more vacancies.
    Additional jobs may be filled.
  • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed.
    The range will be adjusted for selected duty location.
    General Schedule locality pay tables may be found under Salaries & Wages.
  • This is a bargaining unit position.
  • Alternative work schedule, staggered work hours or limited ad hoc telework may be available.
  • Tour of Duty: Monday-Friday, 8:00am-4:30pm (May be negotiated after selection.
    )
  • Tour of Duty may be adjusted occasionally to accommodate workload needs and may include periodic coverage of late shifts.
  • Local travel among campus/non-campus buildings/locations may be required.
  • As needed, must be able to move between office space, storage space, and training rooms to provide support to customers, and able to lift boxes, materials, supplies, and move equipment/furniture.
  • Obtain and use a Government-issued charge card for business-related travel.
  • Telework Eligible Positions: Telework eligible positions do not guarantee telework.
    Employees must meet and sustain IRS telework eligibility requirements (e.
    g.
    , reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program.
    Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.
    As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
The offices within Enterprise Talent Development (IRS University) support various aspects of learning and development within the Service, including but not limited to: classroom training delivery; virtual training delivery; leadership training and development; professional and cross-functional training; HR professional training; IT and technical training; career management; knowledge management; and training plans approval and evaluation.
Classroom Learning Services (CLS) is part of the Human Capital Office, Enterprise Talent Development division.
CLS supports face-to-face classroom training delivery at the 14 CLS training sites.

  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents.
Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a \"not qualified\" determination.


Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Computer Skills
  • Customer Service (Clerical/Technical)
  • Interpersonal Skills
  • Oral and Written Communication
  • Problem Solving
  • Technology Application
  • Workload Management


Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.


Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order.
We will not reimburse costs related to the interview such as travel to and from the interview site.


Veterans' preference is applied after applicants are assessed.
Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher).
Remaining preference eligibles are placed above non-preference eligibles within their assigned category.


If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT C to be rated as \"well qualified\" to receive special selection priority.

  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits.
    Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
    You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents are required and must be provided with your application.
    All application materials, including transcripts, must be in English.

    • Resume - Your resume MUST contain dates of employment (i.
      e.
      , month/year to month/year or present).
      To ensure you receive full credit for relevant experience, include the hours worked per week.
      We recommend that your resume not exceed 5 pages.
      If including Federal service experience, you MUST provide the pay plan, series, and grade, i.
      e.
      , GS-0301-09.
      If the pay plan, series, and grade are not provided, it may result in an ineligible determination.

      Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content.
      If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position.
      (Cover letters are optional.
      ) Please view Resume Tips.

      It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
    • Online Application - Questionnaire
    • Education - See Education Section above
    • Registration/License (if applicable) - active, current registration/license
    • Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
      If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
      The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.

      10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15.
      Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the \"combined\" percentage if you have more than one disability).
      Refer to FedsHireVets for additional information on veterans' preference.
    • Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
      If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
      If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
    • Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
    • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
    Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
  • How to Apply

    The following instructions outline our application process.
    You must complete this application process and submit any required documents by 11:59 p.
    m.
    Eastern Time (ET) on 02/06/2024 and/or cut-off dates in this announcement.
    We are available to assist you during business hours (normally 8:00 a.
    m.
    - 4:00 p.
    m.
    ET, Monday - Friday).
    If applying online poses a hardship, please contact us by noon ET on 02/06/2024.


    To preview the Application Questionnaire, please click the following link: https://apply.
    usastaffing.
    gov/ViewQuestionnaire/12289484

    • To begin the application process, click the \"Apply Online\" button.
    • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
      (To submit supporting documents, import documents from USAJOBS to the appropriate document types.
      If the document you need was not imported from USAJOBS, you may upload it directly into this application.
      To protect your privacy, we suggest you first remove your SSN).
    • To complete, you must click the \"Submit Application\" button prior to 11:59 PM (ET) on 02/06/2024.
    To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.
    usajobs.
    gov/Account/Login).
    There you will find a record of your application, the application status, and an option to Update Application.
    This option will no longer be available once the announcement has closed.


    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.
    usajobs.
    gov/Account/Login .
    All of your applications will appear on the Welcome page.
    The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
    The Application Status will appear along with the date your application was last updated.
    For information on what each Application Status means, visit: https://www.
    usajobs.
    gov/Help/how-to/application/status/.

    Agency contact information

    IRS Memphis External

    Email

    hco.
    mphs.
    apply.
    ext@irs.
    gov

    Address

    HCO OHRS - Enterprise Talent Development
    1111 Constitution Ave NW
    Washington, DC 20224
    US

    Next steps

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.
    jobs.
    irs.
    gov/midcareer/reasonable-accommodation.
    html.
    We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.


    Once your application package and online questionnaire is received you will receive an acknowledgement email.
    You are responsible for checking status updates and notifications in USAJOBS.
    Hard copy notifications will not be sent to you.
    You may check the status of your application for this position at any time by logging onto the USAJOBS \"My Account\" tab and clicking on \"Application Status.
    \" For a more detailed update of your application status, you may click on \"more information.
    \" Please notify us if your contact information changes after the closing date of the announcement.
    If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent.
    Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.

  • Resume - Your resume MUST contain dates of employment (i.
    e.
    , month/year to month/year or present).
    To ensure you receive full credit for relevant experience, include the hours worked per week.
    We recommend that your resume not exceed 5 pages.
    If including Federal service experience, you MUST provide the pay plan, series, and grade, i.
    e.
    , GS-0301-09.
    If the pay plan, series, and grade are not provided, it may result in an ineligible determination.

    Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content.
    If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position.
    (Cover letters are optional.
    ) Please view Resume Tips.

    It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
  • Online Application - Questionnaire
  • Education - See Education Section above
  • Registration/License (if applicable) - active, current registration/license
  • Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
    If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
    The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.

    10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15.
    Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the \"combined\" percentage if you have more than one disability).
    Refer to FedsHireVets for additional information on veterans' preference.
  • Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
    If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
    If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
  • Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
  • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a \"surplus\" or \"displaced\" employee.

  • The public

    U.
    S.
    Citizens, Nationals or those who owe allegiance to the U.
    S.

Clarification from the agency

Open to U.
S.
Citizens/Nationals

Position Details

POSTED:

Feb 03, 2024

EMPLOYMENT:

Full-time

SALARY:

79331 per year

SNAPRECRUIT ID:

S-1707369806-bf346d9ea863f3299646fd4397289aba

LOCATION:

Capellen United States

CITY:

Oakland

Job Origin:

jpick2

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Duties

WHAT IS THE HUMAN CAPITAL OFFICE (HCO) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office, Office of Human Resource Strategy Enterprise Talent Development

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

WHAT DOES AN HUMAN RESOURCES ASSISTANT (HRA) DO? As an HRA, you will assist in an administrative role in the delivery of a full range of learning and education delivery services within the Enterprise Talent Development (ETD), Classroom Learning Services (CLS) organization. You will perform a variety of duties onsite in support of training held in classrooms, instructor teams, customers, and coworkers to ensure face-to-face training classes are effectively delivered. Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Integrated Talent Management - Learning Module (ITM-LM) system. You will assist coworkers and managers in supporting programs and local/national customers.

As an Human Resources Assistant (HR Development), you will:
  • Assist specialists with onsite support of instructor teams and training events. Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data, and apply knowledge of training operations and systems.
  • Use automated training systems to input, update, and retrieve data; gather data and generate reports; and research and locate information. Gather, maintain, and analyze automated or manual data on training courses, materials, or programs and make recommendations for changes or other appropriate actions to achieve improvements in employee performance through training.
  • Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as Resource Scheduler, Integrated Talent Management (ITM-LM), Knowledge Incident/Problem Service Asset Management (KISAM), etc.
  • Perform error resolution to resolve systemic and individual training issues reported via Employee Resource Center (ERC) Tickets by researching and updating ITM-LM as necessary with appropriate documentation. Provide advice and information on education and training matters to managers, employees, instructors, and contractors and analyze workflow issues and recommend solutions/changes to processes and procedures. Maintain control records for correspondence and work assignments, establishing and following up on suspense dates.
  • Ensure classrooms are set up with appropriate equipment, course materials, and supplies. Lift boxes, materials, supplies, and move equipment/furniture.

Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
  • Undergo a review of prior performance/conduct and an income tax verification. Refer to \"Get Your Tax Record\" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.
  • The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE GS-05: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-4) in the Federal Government. Specialized experience for this position includes: Applying standard procedures and requirements relating to personnel programs (e.g., education and training) to perform or explain a variety of clerical duties. Following procedures to refer problems, provide information, and resolve personnel (e.g., training) issues. Experience using automated systems to input, review, and approve data. OR
You may substitute education for experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR
You may qualify with an equivalent combination of experience and education.

SPECIALIZED EXPERIENCE GS-06: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-5) in the Federal Government. Specialized experience for this position includes: Applying human resource development policies, rules, and procedures to provide advice and information to employees and managers on various training matters (e.g., setting up training room, scheduling the training). Experience with verbal and written communication skills to solicit information, provide advice, prepare report narratives, basic instructions on training processes, and/or to assist in preparing course material. An example of specialized experience is being a member of an instructor cadre and/or as a training instructor.

SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have 1 year of specialized experience equivalent to the next lower grade (GS-6) in the Federal Government. Specialized experience for this position includes: Working knowledge of program policies and procedures sufficient to analyze and evaluate information, interpret guidance, draw conclusions, effectively coordinate studies and projects, make recommendations, and provide effective support relative to the position. Experience with oral and written communication skills sufficient to meet and deal effectively with employees, management, and others to accomplish program assignments.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

  • Subject to a 1-year probationary period (unless already completed).
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
  • The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
  • This is a bargaining unit position.
  • Alternative work schedule, staggered work hours or limited ad hoc telework may be available.
  • Tour of Duty: Monday-Friday, 8:00am-4:30pm (May be negotiated after selection.)
  • Tour of Duty may be adjusted occasionally to accommodate workload needs and may include periodic coverage of late shifts.
  • Local travel among campus/non-campus buildings/locations may be required.
  • As needed, must be able to move between office space, storage space, and training rooms to provide support to customers, and able to lift boxes, materials, supplies, and move equipment/furniture.
  • Obtain and use a Government-issued charge card for business-related travel.
  • Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
The offices within Enterprise Talent Development (IRS University) support various aspects of learning and development within the Service, including but not limited to: classroom training delivery; virtual training delivery; leadership training and development; professional and cross-functional training; HR professional training; IT and technical training; career management; knowledge management; and training plans approval and evaluation. Classroom Learning Services (CLS) is part of the Human Capital Office, Enterprise Talent Development division. CLS supports face-to-face classroom training delivery at the 14 CLS training sites.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a \"not qualified\" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Computer Skills
  • Customer Service (Clerical/Technical)
  • Interpersonal Skills
  • Oral and Written Communication
  • Problem Solving
  • Technology Application
  • Workload Management


Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT C to be rated as \"well qualified\" to receive special selection priority.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

    • Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
      Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.
      It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
    • Online Application - Questionnaire
    • Education - See Education Section above
    • Registration/License (if applicable) - active, current registration/license
    • Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
      10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the \"combined\" percentage if you have more than one disability). Refer to FedsHireVets for additional information on veterans' preference.
    • Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
    • Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
    • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
    Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
  • How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 02/06/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 02/06/2024.

    To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12289484

    • To begin the application process, click the \"Apply Online\" button.
    • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
    • To complete, you must click the \"Submit Application\" button prior to 11:59 PM (ET) on 02/06/2024.
    To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Agency contact information

    IRS Memphis External

    Email

    hco.mphs.apply.ext@irs.gov

    Address

    HCO OHRS - Enterprise Talent Development
    1111 Constitution Ave NW
    Washington, DC 20224
    US

    Next steps

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.

    Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS \"My Account\" tab and clicking on \"Application Status.\" For a more detailed update of your application status, you may click on \"more information.\" Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  • Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
    Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.
    It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
  • Online Application - Questionnaire
  • Education - See Education Section above
  • Registration/License (if applicable) - active, current registration/license
  • Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
    10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the \"combined\" percentage if you have more than one disability). Refer to FedsHireVets for additional information on veterans' preference.
  • Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
  • Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
  • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a \"surplus\" or \"displaced\" employee.

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to U.S. Citizens/Nationals

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