Human Resources Information System Analyst

QualificationsBachelor's degree preferred.3–5+ years supporting enterprise HR systems.Experience configuring HCM platforms.Strong analytical and troubleshooting skills.Strong Microsoft Excel skills, including Pivot Tables and advanced Excel functionality.Demonstrated ability to independently manage ad hoc projects and assignments after receiving initial direction.Experience supporting HRIS production environments and resolving system issues.Ability to work independently with limited supervision while managing multiple priorities.ResponsibilitiesThe HR Technology Operations Analyst is responsible for the day-to-day administration, support, configuration, testing, and continuous improvement of the organization's HR technology environment.This role ensures reliable system operations while supporting enhancements, troubleshooting production issues, maintaining documentation, and delivering exceptional customer support to HR stakeholders.HRIS Operations & SupportProvide day-to-day administration and support of enterprise HR systems.Troubleshoot and resolve production issues.Support HR stakeholders with system-related questions and issues.Analyze system and process issues and identify root causes.Support configuration changes, enhancements, and continuous improvement initiatives.Independently manage smaller ad hoc HR technology projects from initial direction through completion.TestingExecute regression testing.Support integration testing.Validate configuration changes.Assist with User Acceptance Testing.Data & ReportingUse Excel and HRIS reporting tools to analyze HR data and support ad hoc requests.Create and work with Pivot Tables and advanced Excel functionality.Validate HR data and identify data integrity issues.Support operational and management reporting.DocumentationMaintain:SOPsConfiguration documentationKnowledge articlesUser guidesProcess documentationCustomer SupportSupport ServiceNow tickets.Provide end-user assistance.Deliver training and knowledge transfer.Success MeasuresOperationsProduction issues resolved within SLA.High system reliability.Successful release deployments.CustomerImproved response and resolution times.Positive customer satisfaction scores.Reduced recurring support issues.Continuous ImprovementIncreased enhancement delivery.Reduced manual processes.Complete and current documentation.