HVAC Engineer, Installer and Technician

We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead and mentor technicians, maintain operational efficiency, and ensure exceptional customer satisfaction.

The ideal candidate will have a strong background in residential HVAC service, technical troubleshooting, team leadership, and service operations management. This role requires a hands-on leader who can manage office operations while supporting technicians in the field.

Service Department Management

• Oversee daily HVAC service operations, scheduling, dispatching, and job completion.

• Ensure service calls are completed efficiently and meet company quality standards.

• Monitor department performance, expenses, and profitability.

• Coordinate billing, invoices, warranty information, and customer collections.

Technician Leadership & Development

• Train, mentor, and coach HVAC technicians to improve technical performance and customer service.

• Conduct technician ride-alongs and provide hands-on technical guidance.

• Inspect company vehicles, tools, and equipment to ensure compliance with operational standards.

• Promote a culture of accountability, professionalism, and continuous improvement.

Operational Efficiency

• Review technician timecards, schedules, invoices, and material inventories.

• Ensure required parts and materials are available for scheduled jobs.

• Monitor job completion, billing, commissions, and warranty processes.

• Identify opportunities to improve productivity, workflow, and service department performance.

Customer Satisfaction

• Maintain high standards of customer service and professionalism.

• Address customer complaints and resolve service-related issues.

• Ensure consistent service quality and positive customer experiences.

• Support customer retention and satisfaction initiatives.

• Texas TDLR HVAC license.

• Extensive experience in residential HVAC installation, service, and troubleshooting.

• Previous experience managing or supervising HVAC technicians or service operations.

• Strong understanding of HVAC service department operations and profitability.

• Experience with dispatching, scheduling, inventory, billing, and operational processes.

• Valid driver's license and clean driving record.

• Excellent leadership, communication, organization, and time management skills.

• Ability to provide hands-on technical guidance and mentor technicians.

• Professional demeanor and strong customer service skills.

• Maintain service department profitability and operational efficiency.

• Develop and mentor technicians to improve performance.

• Ensure timely job completion and effective scheduling.

• Deliver exceptional customer satisfaction.

• Maintain consistent service quality and company standards.

• Competitive compensation based on experience, licensing, and technical expertise.

• Performance-based bonuses and commissions.

• Company vehicle and fuel card.

• Paid training and professional development.

• Paid time off and holidays.

• Company-provided technology, uniforms, and work boot allowance.

• Opportunities for career growth and advancement.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.