HVAC Service Manager

HVAC Service ManagerWe are seeking an experienced HVAC Service Manager to lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations.ResponsibilitiesLead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance managementEvaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.Ensure HVAC service quality, customer satisfaction, and operational efficiencyAchieves monthly budgeted revenue.Oversee daily operations of residential HVAC service calls and repairsMonitor labor costs, materials, equipment, and expenses to maintain service department profitabilityConduct job site inspections and ensure compliance with HVAC codes and safety standardsTrack department operations including technician productivity, tools, vehicles, and equipmentProvide hands-on training and development for HVAC service techniciansLead regular technician meetings and monitor key performance indicators (KPIs)Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.May conduct job site inspections.Assists the dispatching operation to ensure appropriate technician selection for type of service.Monitors preventive maintenance of vehicles to ensure proper operation.Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.Observes all safety and Company rules and regulations in the performance of duties.Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.Oversees the Tech Turnover Process. Achieving the budgeted/managed KPIs by call type.Conduct weekly meetings with Technicians.Other duties as assignedQualifications3 years of HVAC service management experienceStrong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance6-8 years of experience in HVAC service. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.A High School diploma or general education degree (GED) is requiredValid driver's license with a good driving recordStrong leadership, communication, computer, and analytical skillsAbility to manage people, operations, and budgets effectively