HVACD Technical Applications Support

About DCADehumidifier Corporation of America (DCA) designs and builds commercial/industrial dehumidification systems used in natatoriums, manufacturing, and other demanding environments. Founded in 1995 and headquartered in Cedarburg, WI, we’re investing in product quality, training, and support—while keeping the tight-knit, family feel our long-tenured team loves.The OpportunityIf you’ve spent years diagnosing refrigeration circuits, reading schematics, and coaching younger techs—and you’re ready to trade the ladder for a headset—this role is for you. You’ll be the calm, trusted voice who helps contractors, reps, and service teams get DCA equipment running right. Most days are phone/Teams and documentation; a smaller portion is hands-on training and occasional site visits for start-ups or complex issues.Who this role is great forA seasoned HVAC/R service technician ready to reduce physical demands and travel.A former service manager or small business owner who enjoys teaching and problem solving.A controls-savvy tech who loves turning hard-won field know-how into clear instructions.What You’ll DoCustomer Support (80–90%): Guide contractors through safe, accurate troubleshooting—airflow/static, superheat/subcooling, sensors and safeties, 120V/24V control circuits, 3-phase/VFD basics.Training (Classroom + Field, 10–20%): Lead small-group trainings (5–10 people) for start-up/commissioning, best practices, and common diagnostic workflows.Documentation & Continuous Improvement: Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.Parts & RMAs: Recommend parts, create concise quotes/RMAs (warranty & non-warranty), and document root causes.What You BringMust-have5+ years HVAC/R field service (commercial/industrial preferred).Confident with the refrigeration cycle and psychrometrics (sensible vs. latent).Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.Strong phone presence: patient, friendly, and able to coach a tech to resolution.Organized, documentation-minded, and team-oriented; basic computer skills (email, Teams, Excel/Word).Nice-to-haveStart-up/commissioning or factory tech support experience.Experience with dehumidification applications or pool/natatorium environments.Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies.Why You’ll Love It HereStay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops.Make a visible impact by mentoring the field and improving reliability.Tight-knit team, direct access to leadership, and a growing product line.Compensation & BenefitsSalary: $70,000–$90,000, DOE.Benefits: Health, dental, 401(k) with match, paid vacation.Work Location & TravelOn-site at Cedarburg, WI (53012).~10–20% travel for trainings and start-upsJob Type: Full-timePay: $70,000.00 - $90,000.00 per yearBenefits:401(k)401(k) matchingHealth insurancePaid time offAbility to Commute:Cedarburg, WI 53012 (Required)Ability to Relocate:Cedarburg, WI 53012: Relocate before starting work (Required)Work Location: In person