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hybrid customer service representative

  • ... Randstad
  • ... Oxford, Mississippi, United States
  • ... Full time
  • ... Salary: 18.5 per hour
  • Posted on: Feb 01, 2024
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hybrid customer service representative   

JOB TITLE:

hybrid customer service representative

JOB TYPE:

Full-time

JOB LOCATION:

Oxford Mississippi United States

No

JOB DESCRIPTION:

Randstad has an exciting opportunity currently available in Oxford, MS. We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. ***Candidates must be willing to work onsite one day per week at a minimum after training*** Please apply online for consideration!

salary: $18 - $18.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities
  • Answer calls in a high volume call center setting regarding property taxes
  • Provide responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
  • Initiate research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquires
  • Work with multiple lenders systems and various scripts, must have ability to toggle between multiple screens
  • Document tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
  • Respond to customer calls and/or email requests and as needed to address questions or concerns
  • Follow up with homeowners as necessary to keep updated on status of research
  • Communicates status of assignments to supervisors when needed
Skills * Call Center Support
  • Call Center
  • Follow-up
  • Active Listening
  • Mortgage Title Processing
  • Typing Skills
  • Adapting to Change
  • Customer Service
  • Basic Computer Skills
  • Basic Software Skills
Qualifications * Years of experience: 1 year
  • Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Randstad

Position Details

POSTED:

Feb 01, 2024

EMPLOYMENT:

Full-time

SALARY:

18.5 per hour

SNAPRECRUIT ID:

S-1707126549-02402ab7ffe4b08c9b4c54aab8ed149b

LOCATION:

Mississippi United States

CITY:

Oxford

Job Origin:

jpick2

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Randstad has an exciting opportunity currently available in Oxford, MS. We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. ***Candidates must be willing to work onsite one day per week at a minimum after training*** Please apply online for consideration!

salary: $18 - $18.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities
  • Answer calls in a high volume call center setting regarding property taxes
  • Provide responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
  • Initiate research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquires
  • Work with multiple lenders systems and various scripts, must have ability to toggle between multiple screens
  • Document tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
  • Respond to customer calls and/or email requests and as needed to address questions or concerns
  • Follow up with homeowners as necessary to keep updated on status of research
  • Communicates status of assignments to supervisors when needed
Skills * Call Center Support
  • Call Center
  • Follow-up
  • Active Listening
  • Mortgage Title Processing
  • Typing Skills
  • Adapting to Change
  • Customer Service
  • Basic Computer Skills
  • Basic Software Skills
Qualifications * Years of experience: 1 year
  • Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Randstad

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