Hybrid Epic Revenue Cycle Business Analyst II

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. Job Summary Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services. Essential Functions Support and educate users on application use. Prepare end‑user training materials. Create and run reports as needed. Utilize Epic Dashboard and Slicer Dicer tools to create sustainable productivity dashboards and establish routine reporting timeframes. Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement. Understand user requirements; translate them into functional requirements, and assist the user with submitting software updates. Develop and execute user acceptance testing plans, including creation of test cases. Communicate the status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff. Assist Leadership team with support of various vendors. Assist in identifying and recommending leading practices for business analysis, training, and end‑user support functions. Working knowledge of revenue cycle operations with specific concentration in Patient Access, Financial Counseling, Estimates and Pre‑Service Collections. Qualifications Education Bachelor’s Degree in Information Systems or related field of study required. Equivalent experience may be accepted in lieu of a degree. Experience Experience in information technology, working with business or clinical systems 2–3 years required. Worked in a large complex healthcare organization. Must be proficient in Epic Revenue Cycle applications. Experience in building Epic Dashboards. Experience providing training and support to end users 1–2 years preferred. Knowledge, Skills and Abilities Ability to effectively translate business requirements to functional requirements. Possess proficient interpersonal skills to effectively communicate with technical and non‑technical staff. Ability to effectively conduct small to mid‑sized meetings, both formal and informal. Ability to learn quickly and share insights with teammates. Proficient in written and verbal communication skills, including facilitation and presentation. Hybrid schedule with flexibility to travel to MGB sites as needed. Remote hours: Monday–Friday, Eastern Standard business hours requires a quiet and secure working station. Additional Job Details (if Applicable) Remote Type: Hybrid Work Location: 399 Revolution Drive Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $75,275.20 - $109,553.60 Annual Grade: 6 Compensation and benefits include competitive base pay, comprehensive benefits, and opportunities for career advancement. EEO Statement Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. #J-18808-Ljbffr