I&A Specialist - NY Connects Apply
THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.
975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477
Tel: (718) 542-0006 Fax: (347) 772-3075 Email: Info@nshopp.org
Position Available
Job Title: I&A Specialist
Supervisor: Program Director
Job Status: Full Time / 35hrs per week
Job Location: Hybrid in Office/ and Work from Home
Salary Range: $50k - $55k
Founded in 1980, Neighborhood Self Help by Older Persons Project (SHOPP) is a non-profit social service agency located in the Bronx serving older adults and families caring for an ill, frail, or disabled loved one. SHOPPs mission is based on the philosophy of self-help. We believe that older adults are capable of helping themselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.
SHOPP has several service programs that includes Community Care Network Program (CCNP); VIP Elder Justice; NY Connects of the Bronx; Case Management & Friendly Visiting Program; Caregivers Program, Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua, Leon, Soundview, and Guess.
NY Connects is the trusted place to go for free, unbiased information about long-term services and supports in NYS for people of all ages or with any type of disability. Long-term services and supports include medical and non-medical services a person needs to improve or maintain health and independence. The NY Connects program may provide services in a nursing home, the individual's home, or other community-based settings. Our goal is to help individuals live independently while meeting their medical, social, and functional needs that arise from aging or disability.
The NY Connects Information & Assistance (I&A) Specialist primarily delivers information and assistance on long term care services and supports to individuals, families, caregivers, professionals, and Bronx communities who are in need of accessing and navigating through complex systems.
Minimum Qualifications:
The position requires a Associates Degree from an accredited college in Social Work, Psychology, Counseling, Gerontology, or equivalent and a minimum of three years experience in long term services and supports, health care, developmental disabilities, mental health, or a related area of human services. Computer literacy a must; experience with DFTA web-based Peer Place software a plus.
The NY Connects I&A Specialist is specifically responsible for the following tasks:
- Provides Information and Assistance to consumers through the phone, e-mail, or in-person.
- Provide unbiased information and assistance on all long-term care services/supports, conducts general screening of consumers to determine needs, may link consumers with long-term care services and supports, and may provide follow-up with consumers to ensure that connections to services were made.
- Acquires and maintains a thorough knowledge of all local long-term care programs, as applicable to older adults and individuals with disabilities.
- Maintain accurate consumer l&A records.
- Build connections and correspond to emails and phone calls in a timely manner.
- Educate communities and build linkages and contacts for the program.
- Maintain great interpersonal and communication skills. Going the extra mile to assist participants in meeting the program's goal.
- Advocate, refer, and assist with application assistance when appropriate, e. Medicaid, HEAP, Home Delivered Meals.
- Comply with the New York State NY Connects Standards when interacting with all consumers and performing other job duties. Must also comply with SHOPP Personnel Policy.
- Coordinate regular Public Education/Outreach events in the community to generate referrals to the program.
- Follow outreach plan to promote the program and its services.
- Communicate and coordinate outreach events with internal departments.
- Promote SHOPP services and participate in community fairs and events (indoors and outdoors)through face-to-face meetings or virtually due to the pandemic.
- Perform other tasks as assigned by the Program Director.
To apply for this position, email your resume and cover letter to:
t.rodriguez@nshopp.org ATTN: Tynisha Rodriguez
EQUAL OPPORTUNITY EMPLOYER
