ID and Building Security Access Representative

ID And Building Security Access RepresentativeThe University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time ID and Building Security Access Representative.Core Job Summary:The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.Core Responsibilities:Assists customers with Photo ID badges, building access, parking, and public transportation.Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.Assists customers with replacing broken/lost access and transit cards.Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.Adheres to proper telephone etiquette and use of call center software.Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.Assists customers with scheduling UM Transportation Department shuttles.Processes and distributes daily reports including parking, transit, and access reports.Reconciles daily credit card, check, IDR, payroll deduction and student account sales.Files and scans department records.Programs and troubleshoots ID badges and access cards for campus locking systems.Processes employment clearances Logs customer interaction notes in database.Processes metal key requests and distribution to authorized individuals.Maintains office inventory.Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.Adheres to University and unit-level policies and procedures and safeguards University assets.Department Specific Functions:The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.Other duties as assigned.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core Qualifications:High School diploma or equivalentMinimum 1 year of relevant experienceKnowledge, Skills and Attitudes:Ability to communicate effectively in both oral and written formAbility to handle difficult and stressful situations with professional composureAbility to maintain effective interpersonal relationshipsAbility to recognize, analyze, and solve a variety of problemsAbility to exercise sound judgment in making critical decisionsCommitment to the University's core valuesAny relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.