Immigration Case Manager (Billingual)

CILF— Miami, FL (Brickell) — On-site/in person, full-timePay: $25-30/hour, based on experience, plus quarterly performance bonusAbout the role:This is not a drafting or research position. It is the role that makes sure every paid case and every court hearing has an owner, a deadline and a follow-up, and that nothing falls through the cracks.You will own our case inventory and court calendar: assigning matters to paralegals and attorneys, following up until each case is filed, and coordinating hearings. You will also help with incoming mail, outgoing case packages and receiving clients.We are looking for someone who has worked as an immigration paralegal on complex cases and has also managed or tracked other people's cases. You can only supervise what you have done yourself.Your three priorities1. Court calendar and representations. Keep the court calendar current (EOIR, USCIS, ICE); assign attorneys; prepare hearing packages for preparation of attorneys and client; coordinate client preparation; process hearing outcomes; manage detained cases with urgency.2. Case assignments. Receive daily payment notices from Billing; pre-assign and assign matters to paralegals with clear due dates; read every judge's order the same day of arrival, record every deadline and follow up to effective and timely completion.3. Moving cases to filing. Follow up with paralegals on a fixed schedule (24 hours acknowledgment, day 3, 7 and 14); received from paralegal escalation of clients who don't provide documents and manage a call to persuade; make sure every case is reviewed by the reviewer and attorney, signed and sent on time and effectively.Office coordination (in person):• Picking up mail from our PO Box and distribute it to the team.• Review, print, assemble and ship 6–7 case packages per week.• Receive clients who bring documents and welcome initial consultations.What success looks like• Zero missed hearings or deadlines.• Every paid case assigned within 24 hours.• Every assignment followed up on schedule, without reminders.• A weekly report delivered every Friday by 4:00 p.m.Requirements (both are mandatory)• 2+ years as an immigration paralegal on complex cases (waivers, family petitions, asylum, Motions, removal defense or consular processing) with monthly delivery targets.• Case management experience: assigning, tracking or following up on other people's cases and deadlines.• Working knowledge of all EOIR, USCIS, ICE and NVC processes.• Fully bilingual: English and Spanish (spoken and written).• Advanced Google Sheets and Google Calendar; experience with a case management system.• Reliable car and the ability to work on-site in Miami (Brickell), Monday to Friday.• Highly organized, detail-oriented and comfortable closing loops without being reminded.Nice to have• Experience with detained cases.• Experience reading and calendaring immigration court orders.• Experience with Serenade or a similar platform.Why join us• A clear role with a written SOP, defined priorities and measurable goals.• Direct work with the Managing Attorney and Operations Manager.• Quarterly bonus tied to performance.• Paid time off.• A firm with 13+ years serving the immigrant community in Miami.