## Job Description** WHO WE ARE:** **Mission :** Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. **Figures :** D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. **Values** : At D-EDGE we are driven by these 4 key values We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND**Explore our** **today and see if D-EDGE is the right fit for your career aspirations!** *D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.* ** YOUR SCOPE:** Ensure successful activation/implementation for D-Edge Suite of products, following in detail the given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, be the first contact for hotels, understanding the client’s needs and providing the best services needed. **WHAT YOU’LL BE DOING:*** Set-up products included in the contract for the hotel* Ensure processes are followed for smooth activation/ implementation* Follow the Implementation journey* Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration* Record and update all activation/ implementation tasks and status into Salesforce CRM* Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation* Keep up with D-EDGE products and features evolutions* Manage online or on-site training* Understand and analyse the customer's need**WHAT YOU’VE GOT:****Skills and Competencies*** Being proactive and can work independently* Being flexible, and having strong analytical skills and an eye for detail* Problem-solving* Teamwork* Project Management skills* Outstanding communication and writing skills.* English advanced level (spoken and written)**Experience, tools and specialist knowledge*** Experience with b2b technology company or hotels* Knowledge of the Hospitality, GDS or OTA* Google Suite**The icing on the cake: *** Training, and teaching experience is a plus** WHY YOU’LL LOVE US:*** D-Edge is Remote Friendly: 2 days in the office / week* Meal vouchers* Health insurance* Accor Employee Card: Discount on hotel bookings* 12 days per year to get involved in NGO projects* Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.** RECRUITMENT PROCESS:** **1. Telephone interview with Talent Acquisition Team** *Let's get to know each other (~30 or 45 minutes)* **2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE** *An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)* **3. Last interview with Eliana Gazzetta, Global Head of Onboarding** *Culture fit (~40 minutes)* **... and welcome to D-EDGE :)!****Please be aware that we will be asking for work references.** *D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our* *.** Contract Type: **Full-Time*** Location: **Lisbonne*** **Possible partial remote** #J-18808-Ljbffr