Implementation Coordinator

Location: El Segundo, California, USA (HQ)
Reports To: Director of Implementation
Role Type: Full-Time, On-Site
Salary Range: $50,000 – $60,000

About QuikStor

QuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.

Role Overview

The Implementation Coordinator is a customer-facing, operations-focused role that supports the successful onboarding and system setup of new QuikStor customers. This position works closely with the Implementation Managers, Training, and Support Teams.

Success in this role is measured by documentation quality, implementation accuracy, timely handoffs, and smooth transitions.

Key Responsibilities

Customer Discovery & Requirements Documentation

• Support discovery sessions
• Document workflows
• Assist with gap analysis

Product Configuration & Implementation Support

• Assist with configuration
• Validate system setup
• Maintain records

Implementation Handoff & Execution Support

• Prepare documentation
• Coordinate with Implementation Managers
• Track outstanding items

Cross-Functional Collaboration

• Work with Sales, Product, Support, and Training

Customer Support & Enablement

• Support onboarding
• Reinforce system usage
• Escalate issues

Required Qualifications

• 1 to 3+ years SaaS experience
• Strong communication
• Detail-oriented

Preferred Qualifications

• Prior experience in the self-storage industry
• Experience implementing property management, proptech, or operational SaaS platforms
• Familiarity with access control systems, payments, accounting workflows, or compliance-driven processes

Location & Work Environment

This role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support close collaboration with Sales, Project Management, Product, and Implementation teams. Travel of approximately 10 to 20 percent may be required for customer meetings or implementation-related activities.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401k Retirement Plan
• Vacation and Sick Time
• 20 Remote Workdays per Year
• Annual Bonus
• Employee Assistance Program
• Education Assistance Program
• Employee Discount Store
• Discounted Storage
• Equity Opportunities

QuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at