Implementation Manager

About The CompanyA hypergrowth Series B AI SaaS startup, backed by top-tier venture capital firms, is hiring a Founding Implementation Manager to help build and scale its customer implementation function. The company is growing quickly, and this role sits at the center of that growth, with real ownership over how customers are onboarded and set up for success. You’ll have a direct hand in shaping implementation processes, working closely with product and engineering, and seeing the impact of your work from day one as the platform and customer base scale.Key ResponsibilitiesLead the implementation process for new customers from kickoff through full go-liveOwn end-to-end implementation planning, timelines, milestones, and delivery across assigned accountsManage customer data migrations from legacy systems based on defined requirements and success criteriaConfigure the platform to align with customer workflows and business needsServe as the primary point of contact for customers during the implementation phaseDeliver customer training sessions to ensure users are confident and effective using the platformPartner closely with Product and Engineering to communicate bugs, usability issues, and enhancement requestsProactively identify risks, blockers, and scope changes, and drive resolutionsDevelop, document, and continuously improve implementation playbooks, best practices, and internal processesEnsure a smooth handoff from implementation to post-go-live customer success and support teamsExperience5+ years of experience in software implementation, solutions delivery, customer success, or a related SaaS roleBonus: experience working with financial systems, ERP platforms, or data-heavy productsProven ability to manage multiple concurrent implementations in a fast-paced environmentStrong technical aptitude with the ability to quickly learn and configure new software platformsComfortable working cross-functionally with Product, Engineering, and Customer Success teamsIntermediate proficiency in Microsoft Excel or Google Sheets for data validation and analysisBachelor’s degree or equivalent practical experience