Import/Brokerage Manager

This position is responsible to prepare and compile documents required by federal government on brokerage compliance issues.     

• Manages and coordinates customs clearance activities in the brokerage/import Dept.
• Ensures all policies and procedures are consistently administered.
• Involves in hiring and training practices as needed
• Ensure SOP’s exist for all clients and processes in the department
• Ensure that personnel are properly trained and equipped with the knowledge to maintain a compliant environment
• Performs role of subject matter expert when communicating with customers in a variety of settings
• Manage Customs Coordinators in Department and contribute to a team environment with a balanced workload.
• Lead or participates in corrective actions as necessary to mitigate the likelihood of revenue loss or compliance violations
• Ensure that all import transactions meet compliance standards set forth by U.S. Customs regulations and other governmental agencies (ATF, EPA, FDA, etc.). 
• Manage RLF Entry Writers, including Time Cards, Vacations, etc. in ADP.
• Prepare certain reports, as requested by VP or Branch Manager.
• Work closely with VP to make process changes that improve productivity and accuracy in the department
• Perform Employee Performance Reviews
• Ensure that Statements/entries are paid timely to avoid late files.
• Work with branch offices and customers to ensure the smooth flow of entries
• Ensure that all other government agency releases (especially FDA) are obtained.
• Make sure that all required GISTNET and other training is up to date.
• Be mindful of ISO, C-TPAT, and other quality/security requirements when performing your job duties.
• Work cohesively with branch members to ensure proper duty amounts are billed to customer.
• Ensure that high duty entries and statements are confirmed accurate before payment
• Any other duties as may be determined by VP of Operations.
• Ensure all files are billed in timely manner.
• Ensure all shipments are dispatched and delivered in timely manner. 

• Responsible for daily supervision of import and brokerage operations to ensure efficient allocation of resources and compliance with policies and procedures
• Monitorand review employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan. 
• Delegate and advises employees on work procedures and practices.
• Motivate,develop and mentor employees for improved performance.
• Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. 

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management. 
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to supervisors for solution.
• Maintains good communication with management, office staff members and outside contacts.
• Complies with all company policies and procedures. 
• Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions 

Accounting, Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Research, Relation Building, Team Participation.  

Education & Work Experience    

• Associate’s degree (B.A.) or equivalent from two year college; or equivalent combination of education and experience.
• Must have between one and two years of experience in a similar position.

Tools & Equipment    

• General office equipment including phones, fax, copier, scanner, personal computer, etc.
• Software includes the use of