Import Operations Specialist 1

Argents Express Group is a Family-Owned, US Based, International and Domestic Freight Forwarder/Customs House Broker, Fulfillment and e-Commerce Provider established in 1977 . We have operational offices located in Charleston, SC, Chicago, IL and Seattle, WA and our Corporate Office is located on Hilton Head Island SC. Argents has handling capabilities throughout the USA and worldwide. Our service to our partners & customers is second to none.We are seeking an experienced Import Operations Specialist in either our Chicago or Charleston location.Duties & ResponsibilitiesOperations Agent CompetenciesCustomer Service, field phone calls and general office supportCreating/ Auditing an Organization in CargowiseISF filing with US CustomsFile Opening / Data Entry in CargowiseCargo Tracking on carrier/ port websites for Air, LCL and FCLAdhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)Fundamental understanding of international shipping processesBasic knowledge of IncotermsUnderstanding of different types of bills of ladingCommunication with customers, international agents, domestic vendorsDispatching trucks for recovery / deliveryIssuing Arrival NoticesPaying arrival chargesInvoicing clientsDaily problem resolutionOngoing Logistics and Regulatory TrainingVendor rate negotiationsProcessing/ Auditing invoices for vendor chargesQuote clientsSetting up/ Coordinating Shipments with partners at originHandling Triangle Shipment CoordinationOperations Specialist ILook up products in the USHTS and on CROSS to check HTS codesReview shipping documents to ensure all required customs data is on the paperworkCommunicate with customers and agents to get documentation corrected as neededProcess a Single Entry Bond when requiredProcess multi- line commercial invoices through Deep CognitionEntry writing / prep in CargowiseKnow the flags for applicable PGA’sUnderstand current Additional tariffsWork with Sales and Senior Ops team members to document Client SOW’sCompetenciesHigh level of customer serviceSelf-Starter with attention to detailAnalyze and manipulate large amounts of dataAbility to learn, adapt, and thrive under pressureProven organizational and time management skillsUnderstanding of quality assuranceExperience & QualificationsPrevious experience working with Freight Forwarding Operating SystemsProficient in Microsoft OfficeEducations-High School or equivalent ( 2 years experience )-Associates Degree-Bachelor DegreeMust pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility.Physical Requirements (ADA Compliance)Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceWork Location: In personPay: $54,000.00 - $58,000.00 per year