Delivery Service Technician IIA Delivery Service Technician II is a more experienced or skilled DST I. A DST II is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ("Products") at customers' homes or businesses while delivering the ultimate customer service ("white glove") experience. The Products a DST II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being customer-facing and ensuring the customer's overall satisfaction with the delivery and assembly.Essential and primary functions include:Driving a delivery truck, cargo or sprinter van, and following a time schedule.Managing and recording inventory movements within a warehouse setting.Safely loading and unloading the delivery vehicle with a dolly or hand truck and using blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home.Unboxing and assembling a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.Taking precise measurements to ensure accurate fit of Products in the customer's home.Keeping a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home.Meeting the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or a dolly.Serving as the customer's primary point-of-contact during delivery and assembly and ensuring the customer experience is second-to-none.Collecting proof of delivery, printed or digital signatures from the customer on required forms.Collecting non-cash payments from customers, if applicable, via payment application.Accurately and thoroughly completing required printed or digital logs and reports.Other functions include:Communicating well with customers, employees, and various company departments.Being team-oriented and working well with others.Working with minimal supervision and in accordance with all safety standards.Using reason and judgment to solve any problems or issues that may arise.Maintaining superior customer service, professionalism, and a positive attitude to ensure the highest level of customer satisfaction.Inspecting delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitoring its maintenance and repair in accordance with company policy.Meeting all company and industry safety requirements.Placing orders for supplies.Performing other job-related duties as required by business needs.Being self-motivated.Minimum job requirements include:At least 18 years of age and legally able to work in the United States.1-year experience in similar "white glove" customer service functions.Knowledge, skills, and abilities include:Advanced knowledge of hand tools and power tools.Basic computer skills (e-mail, mobile apps) and experience operating mobile devices.Available to work a flexible work schedule (weekends / holidays / evenings).Able to work in a fast-paced fluid environment.Reliable attendance record: on time every day required.Ability to maintain confidentiality of customer purchases or records.Certificates, licenses, registration, and requirements include:Must possess a valid driver's license.Physical demands include:Ability to lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly.Ability to work 8-10-hour days and perform repetitive bending and twisting motions.Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate.Comfortable working outdoors in all types of weather conditions.Ability to push/pull and lift at or above chest level.Ability to climb in and out of the cab and box truck and move equipment up and down staircases.Ability to consistently perform firm hand grips of >50lbs.Benefits include:Competitive pay for all team membersMedical, dental, and vision benefits available on the first day of the month following 30 days of employment401(k) Retirement plan with company matchingHealth Saving Account or Flexible Spending AccountCompany Provided Short Term and Long-Term DisabilityCompany Provided Basic Life and AD&DEmployee Assistance ProgramPaid Time OffHoliday PayLegal and Identity ServicesPet InsurancePaid TrainingEmployee referral bonusesGoodman Solutions considers applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.