Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff.

Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly NA information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following
Respond to online inquiries regarding the filing of complaints
Effectively interview potential Complainants
Analyze and summarize information received from online inquiries
Prepare investigative work case files for invetigations
Send Notice of Complaints and interrogatories to relevant parties
Provides excellent customer service, via telephone and in person
Responsible for monthly reporting
Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
Research databases for correct contact information for relevant parties and witnesses
Other duties as assigned

Preferred Experience
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
Interpersonal skills, especially when dealing with the public
Detail orientated work ethic
Strong organizational skills with the ability to manage various projects simultaneously
Working knowledge of computers and Microsoft Office Suite
Ability to type with speed and accuracy
General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
Ability to communicate effectively and ability to establish cooperative work relationships

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Minimum 6 months of administrative experience	Required	6	Months
HS diploma or GED required	Required	0
Previous legal course work, paralegal type coursework	Required	0
Working knowledge of computers and Microsoft 365	Required	0
Ability to effectively communicate, both orally and in writing	Required	0
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws	Required	0
Ability to type with speed and accuracy	Required	0
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law	Highly desired	0
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed	Highly desired	0
Strong organizational skills with the ability to manage various projects simultaneously	Highly desired	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's phone number and email address.
Question3	Please list the city and state where candidate currently resides.
Question4	Candidate must be paid NA if selected for engagement. The provider markup for this position is 24%. Do you accept this requirement?
Question5	This is a full time, on-site, position working 37.5 hours per week. Monday-Friday. There are two possible schedules based on Agency needs 8am-4:30pm and 8:NA-5pm. Do you accept this requirement?
Question6	There will be a NA0 (must be paid in cash) contractor badge fee required on day 1 of the assignment. Do you accept this requirement?
Question7	Resume must detail how the practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws was acquired. Is this detailed in the resume or in a separate document?