Inbound Customer Service Representative (WFH)

Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.Explore more about our mission and services at Rotech.com.Sleep Therapy Inbound Customer Service RepresentativeWe are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited EarningsMon - Fri 8:30am - 5pmWork From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approvalEssential Job Duties and ResponsibilitiesActs as patient advocate to resolve questions or concernsCollects patient, source information and inputs data into e-IntakeCompletes thorough verification for products and servicesDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the companyIdentifies and resolves problems in a timely mannerMakes outbound calls as needed to collect patient dataManages all aspects of initial intake via high volume inbound phone callsProcesses related patient paperwork if assignedProcesses tickets to ensure timely fulfillment of product ordersPrompt and regular attendance is requiredProvides basic technical customer service assistance for CPAP equipmentProvides education to patients and location employees on CPAP suppliesUses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data inputPerforms other duties as assignedEmployment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen ( when applicable for the position )Compliance with healthcare facility credentialing process ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Basic Computer, Basic Internet skills and a Typing testRequired Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinations