Inbound Customer Service Representative

Inbound Customer Service RepresentativeTucson, AZ | Full-Time | $17.50/hour | Paid TrainingPay includes $17.00 base and $0.50 on-site differential + monthly bonusThis role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.Help customers solve problems that need a human touch.We're hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.Customers may use automated or AI-assisted support before reaching you, so you'll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.What You'll DoListen, ask questions, and uncover what customers really needResearch and resolve account, billing, service, device, and technical concernsTroubleshoot issues requiring additional supportRecommend and sell products, services, upgrades, or additional lines based on customer needsConfidently handle frustrated or challenging customersHelp retain customers by finding solutions that address their concernsNavigate multiple systems and resources to resolve customer concernsWork toward established customer experience and performance goalsYou'll Be a Great Fit If You:Enjoy helping people and solving problemsCommunicate confidently and professionallyThink critically and ask good questionsAre comfortable recommending and selling products and servicesAre motivated by goals and resultsCan remain professional during challenging conversationsAre comfortable with technology and learning new systems including AI assisted toolsAre dependable and open to coaching and feedbackPrevious call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.What We Offer$17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)Full-time, 40-hour work weekPaid trainingMedical, dental, and vision insurancePaid time offCareer growth and advancement opportunitiesHow can you join the Afnimazing team?You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!Qualifications to be a Customer Service Representative at Afni:Six months of customer service experienceMust be 18 years of ageMust have GED or High School DiplomaMust be legally permitted to work in the United States