Job Description: Inbound/Outbound Call Representative

Company Overview

GSR Group LLC proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We’re expanding our support team to include a Inbound/Outbound Call Rep. who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.

Job Details

• Job Title: Inbound/Outbound Call Representative
• Company: GSR Group LLC
• Job Type: Full-time
• Job Category: Customer Service
• Salary Type: Hourly
• Currency: Dollars ($ - United States of America)

Key Responsibilities

• Act as the first point of contact for customers reaching out via inbound and outbound calls.
• Provide accurate information regarding menu items, orders, and job opportunities.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain high of customer satisfaction through clear communication and excellent service.
• Record and document customer interactions, transactions, comments, and complaints.
• Collaborate with team members to improve service satisfaction and operational efficiency.
• Stay up-to-date with product knowledge and company policies to effectively answer customer questions.
• li>Handle returns or complaints and escalate issues as necessary to ensure customer satisfaction.

Essential Qualifications

• High School Diploma or equivalent educational qualification.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to manage difficult or customers.
• Basic computer skills including familiarity with call center software and online communication tools.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to think quickly on your feet.

• Previous experience in a customer service role, preferably in a call center or similar environment.
• Experience with live chat support is a plus, but not required.
• Demonstrated ability to handle high call volumes and manage time effectively.

Salary Benefits

• Hourly wage ranges based on experience and qualifications.
• Comprehensive training and ongoing support in a fast-paced work environment.
• Potential for performance-based bonuses.
• Opportunity for advancement within the growing GSR Group LLC.
• A dynamic team environment that fosters collaboration and growth.

If you meet the qualifications and are excited about joining our team at GSR Group LLC, please submit your resume and a brief cover letter outlining your relevant experience. We look forward to hearing from you!