Inbound & Outbound Sales & Scheduling Representative

Full-Time | On-Site | Roofing & Home Services
$25–$30/hour + Incentives |

Overview

We are seeking a driven Inbound & Outbound Sales & Scheduling Representative to manage high-volume homeowner inquiries and proactively follow up on leads to convert them into scheduled inspections.

This is a fast-paced, performance-based role that directly impacts revenue. You will handle incoming calls while also making outbound follow-ups to unscheduled leads, missed calls, aging estimates, and marketing campaigns.

Responsibilities

• Handle high-volume inbound calls, texts, and web inquiries in real time
• Make outbound calls to follow up on new leads, missed calls, prior estimates, and inactive prospects
• Present and explain company services clearly and confidently
• Qualify homeowners and gather accurate property details
• Overcome objections and secure appointment commitments
• Schedule inspections and estimates in CRM (Pipedrive)
• Assign leads to sales reps based on territory and availability
• Maintain clean, accurate CRM records
• Track daily call volume, conversion rates, and scheduling targets
• Resolve customer questions and complaints professionally

Qualifications

• 1–3+ years of inside sales, call center, or high-volume customer service experience
• Comfortable handling both inbound and outbound call activity
• Strong phone presence with the ability to build rapport quickly
• Confident overcoming objections and asking for the appointment
• Experience working toward daily/weekly performance metrics
• Familiarity with CRM platforms
• Detail-oriented and fast with data entry