Inbound Sales RepresentativeLocation (city, state): In-Office | Eligible for 1 remote day per week after training (12 months)Industry: Business Supplies & Equipment (B2B)Pay: $19 $21/hour base (based on experience) + uncapped incentivesBenefits: This position is eligible for medical, dental, vision, and 401(k).About Our ClientAddison Group is hiring on behalf of our client, a well-established provider of commercial-grade products supporting businesses, municipalities, schools, and organizations nationwide. This company is known for long employee tenure, internal growth opportunities, and a collaborative sales environment.Job DescriptionThe Inbound Sales Representative plays a key role in delivering a high-quality customer experience while driving revenue through consultative selling. This role supports inbound customer inquiries, manages orders from start to finish, and identifies opportunities to upsell and cross-sell products. The ideal candidate is customer-focused, sales-driven, and comfortable handling a high volume of calls in a fast-paced environment.Key ResponsibilitiesHandle inbound calls, emails, and live chat inquiries from new and existing customersConvert inbound inquiries into sales through relationship-based sellingIdentify upsell and cross-sell opportunities to increase order valuePrepare quotes, shipping estimates, and product recommendationsEnter, process, and track orders within the order management systemFollow up on open quotes, held orders, and pending paymentsAddress order issues, delivery updates, and customer concerns professionallyBuild long-term relationships by serving as a trusted point of contactMaintain accurate documentation while multitasking across systemsMeet team sales goals and monthly performance targetsQualifications1+ year of customer service experience and 1+ year of proven sales success (Retail, wireless, big-box, or inside sales experience welcomed)Ability to confidently discuss and demonstrate sales achievementsHigh school diploma required; some college preferredProficient in Microsoft Office and comfortable learning new systemsTech-savvy with CRM/ERP tools and phone systemsPositive attitude, self-motivated, and goal-orientedPerksUncapped incentive structureSupportive leadership and strong internal tenureOpportunity for long-term career growthCollaborative and stable team environmentAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.