Job Title: Incident Management

Location: ORLANDO FL - Onsite

Duration: / Term: 12+ months Contract

Job Description:

Experience Desired: 05+ Years.

Will this role work remote/In Office/Hybrid: 100% onsite

To be successful in this role, you should have:

• Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Check-in with Park duty managers, Park entry Cast , Dine locations, Point of Sale locations (POS), Guest Relations, and Merchandise locations.
• Check-in with Food and Beverage (F&B) locations during peak lunch rush to monitor for any issues and help troubleshoot where needed.
• Keep an eye out for issues such as longer than normal transaction times, persistent error messages on apps being used by Cast.
• Provide incident support for in-Park issues.
• During major incidents, provide boots on the ground support as needed to assist with triage and impact statements.

Key Skills: Issue Management, Application Quality Analysis, Incident Management