Incident Manager / Relief Shift Supervisor (Crafton, PA) Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking an Incident Manager/Relief Shift Supervisor to join our team in Crafton, PA. Position Details Job Title: Incident Manager / Relief Shift Supervisor Location: Crafton, Pennsylvania, United States Position Type: Full-Time Shift: Various (flex including weekends, second shift on a rotating basis, Tuesday & Thursday) Salary: $19.62 per hour Key Responsibilities Regulatory & Policy Knowledge Thorough understanding of Individuals with Developmental Disabilities (IDD) and ICF/MR regulations. Familiarity with current facility policies and procedures. Ability to maintain Certified Investigator status and ensure compliance with standards. Communication & Collaboration Communicate effectively with staff across all departments and organizational levels. Build and sustain effective working relationships with employees, residents, parents, and partnering agencies. Supervision & Leadership Apply supervisory skills with staff at all levels. Implement proper practices and techniques of supervision. Delegate responsibilities appropriately and provide training to personnel. Maintain professionalism and composure in all interactions. Decision-Making & Organization Exercise sound judgment and analytical reasoning. Organize and manage job responsibilities efficiently. Make timely decisions that support operations and resident care. Professional Conduct Maintain poise, professionalism, and a positive rapport with stakeholders. Uphold high standards of conduct in communication, leadership, and service delivery. Qualifications Must be at least 18 years of age. A four-year college degree or one (1) year prior work experience with Individuals with Developmental Disabilities in a similar setting is required, or any equivalent combination of experience and training. Benefits Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions. DailyPay – access your pay when you need it! Access to the Goga well‑being platform, featuring self‑care tools and resources. Access for backup childcare, elder care, and household services. Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). Tuition reimbursement and educational partnerships. Employee discounts and savings programs on entertainment, travel, and lifestyle. Access to Pryor Online Learning for free online personal development classes. Learn more about our full benefits package: About Merakey Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero‑tolerance policy for abuse. Equal Opportunity Employer Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply! #J-18808-Ljbffr