Greetings

I hope you are doing well!

Please find the requirement below , If you find yourself comfortable with the requirement please revert with your updated resume and I will get back to you

Job Title Incident Managers and Incident Analyst

Location DMV area or Plano, TX (Occasionally onsite needed)

Duration 6+ months

Job Description

Overview:

• Closely coordinate with Command Center Incident Managers and Incident Analyst to manage incidents

• Eyes on glass monitoring the Command Center mailbox and MS-Teams Chats

• Ownership and use of the MS-Teams and WebEx conference lines for triage and follow up calls

• Responding for assigning MS-Teams/WebEx conference bridges and joining incident calls

• Coordinating technical resources during incident calls to expedite recovery and minimize impact to Client external customers and internal users

• Paging of resources and groups as requested for incident triage calls using tools like xMatters, Everbridge etc

• Understanding of Incident Escalation process

• Experience with ticketing system e.g. MyServices, JIRA

• Managing incident data using tools like SharePoint, Confluence

• Experience in managing Helpline numbers

• Experience in working in shifts, weekends and holidays to support incident calls

• On occasions, managing non-critical incident calls.

• Ability to write clean and concise incident reports

• May participate in Change Request implementations for planned maintenance or upgrade events to page out technical resources or to communicate status updates

• Ability to manage multiple tasks while effectively focusing on priority issues

• Demonstrates high stress tolerance and strong time management skill

Preferred Skills:

• Experience in infrastructure and application monitoring using tools e.g. Catchpoint, Dynatrace, Solarwinds, Splunk etc.

• Understanding of Unix, Linux and databases

• Understanding of AWS Cloud infrastructure and applications

• Experience with monitoring Cloud applications on AWS, Azure or Google Cloud

• Bachelor's degree in computer science or related field preferred

• AWS certified

• Well-rounded IT background

Santosh Pal

IT Technical Recruiter

Phone : 201-578-5048

Email: