Goodwill is seeking an experienced Information Services & Asset Manager to lead and evolve our technology environment in support of our mission. This role blends people leadership, systems strategy, asset stewardship, and compliance to ensure our teams have the tools, data, and support they need every day. If you’re a hands-on technology leader who enjoys building strong teams, improving systems, and translating complex IT concepts into business value, this is an opportunity to make a meaningful impact.

What You’ll Do

Technology & Systems Leadership

• Lead the alignment, implementation, and continuous improvement of enterprise IT systems
• Manage hardware, software, cloud, and SaaS assets to ensure reliability, scalability, and security
• Oversee IT project management workflows and technology onboarding strategies
• Ensure PCI compliance, data security, backup procedures, and risk controls
• Support business continuity and disaster recovery planning

Help Desk & Service Delivery

• Manage the Help Desk to meet service level agreements (SLAs) and customer satisfaction goals
• Oversee issue escalation and resolution with internal teams and external vendors
• Ensure high system uptime and timely delivery of accurate information

People Leadership

• Lead, mentor, and develop a high-performing desktop support team
• Support onboarding and training of new team members
• Foster a culture of accountability, collaboration, and customer service excellence

Partnership & Communication

• Partner with leaders across the organization to align technology with business and mission goals
• Communicate system updates, outages, and service issues clearly and proactively
• Maintain confidentiality and uphold ethical standards at all times

What We’re Looking For

• Bachelor’s degree in Computer Science, Systems Engineering, or related field
• Minimum 5 years of IT leadership experience, including project management and process improvement
• Experience with Microsoft Power Platform preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proven experience developing and executing enterprise-wide IT strategies
• Strong people leadership experience, including managing high-performing and/or remote teams
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Knowledge of technology risk management, compliance, and controls
• Demonstrated ability to drive innovation while maintaining operational discipline

Preferred Certifications Include

SSCP, CompTIA Network+, IT Project+, ITIL, CAPM, CGEIT, CSM, CISSP, COBIT 5, CTM (or similar)

What You Get:

• Medical, Dental, & Vision Insurance
• Employer Paid Life Insurance
• 401K Retirement Plan with an Employer Match
• Paid Time Off
• 25% Store Discount
• Teladoc copays covered by Goodwill
• Access to a Life Coach
• Training and Development Opportunities
• Education Assistance and Incentives
• Comprehensive Wellness Program with Incentives