Information System Analyst

Onsite Information Systems Analyst Business Analysis & Requirements ManagementServe as the onsite Business Systems Analyst supporting software operations, with a focus on Microsoft-based applications, workflows, and integrated business processes.Engage directly with end users, functional leads, and application support leadership to gather, document, and validate business requirements for system enhancements, process improvements, and new capabilities.Translate user needs into clear functional specifications, user stories, acceptance criteria, and process documentation.Conduct gap analyses to identify system limitations, workflow inefficiencies, and opportunities for optimization across the Microsoft application environment.Support configuration, testing, and deployment of Microsoft application updates, ensuring alignment with mission requirements and operational constraints.User Support, Training & Knowledge ManagementProvide onsite support for Tier 1 and Tier 2 functional support for Microsoft applications used within the Microsoft application environment, including troubleshooting user issues, validating system behavior, and coordinating with technical teams for escalations.Develop and deliver user training sessions, quick reference guides, and process documentation to improve adoption and effective use of supported Microsoft tools.Maintain and update application support Wiki content, SOPs, and Knowledge Base articles, ensuring accuracy, clarity, and alignment with current system functionality.Serve as the content owner for business process documentation, ensuring consistent version control and continuous improvement.Process Monitoring, Data Integrity & System PerformanceMonitor system performance, user activity trends, and workflow bottlenecks to proactively identify issues impacting operational efficiency.Support data validation, quality checks, and reconciliation activities to ensure accuracy and reliability of information across Microsoft-based systems.Recommend process improvements, automation opportunities, and configuration adjustments to enhance system usability and mission readiness.Assist in coordinating and validating system maintenance activities, updates, and patches to minimize operational disruption.Ticket, Workflow & Change ManagementManage and track functional support tickets through designated systems ensuring timely resolution, clear communication, and accurate categorization.Analyze ticket trends to identify recurring issues, training needs, or system enhancement opportunities.Support change management activities, including impact assessments, stakeholder communication, and user acceptance testing (UAT).Develop and refine SOPs, workflows, and process maps to support consistent execution across the application support client portfolio.Collaboration, Stakeholder Engagement & SME SupportCollaborate closely with technical teams, system engineers, and Microsoft specialists to resolve escalated issues and validate system changes.Act as a liaison between end users and technical teams, ensuring business needs are clearly communicated and technical solutions are fully understood.Serve as a Business Systems SME providing guidance on system capabilities, best practices, and process alignment.Participate in working groups, requirement review sessions, and operational planning meetings to support mission execution.Professionalism & Customer ServiceDeliver onsite support in a professional, courteous, and mission-focused manner at locations and times designated by the Company.Maintain diplomacy, tact, and strong communication skills in all interactions with government personnel, contractors, and team members.Uphold high standards of customer service, responsiveness, and accountability.Perform additional duties as assigned to support software operational success.Required QualificationsOnsite 5 days a week Must be U.S. Citizenship Active Secret Clearance (or the ability to maintain one) is required; Interim Secret acceptable at onboarding.Bachelor’s degree in business, Information Systems, Analytics, Computer Science, or a related field.1–3 years of experience in business analysis, requirements gathering, workflow documentation, or functional system support—preferably supporting Microsoft-based enterprise applications.Experience with Microsoft platforms, such as Microsoft 365, SharePoint, Teams, Power Platform, or other enterprise Microsoft applications.Strong analytical and problem‑solving skills, with the ability to translate user needs into functional requirements and process documentation.Salary Range -$65000-100000 depending on experience.Excellent communication skills, including the ability to engage with end users, leadership, and technical teams.