Information Technology Account Manager

Be the Person Your Clients Know They Can Count OnTechworks Consulting is an award-winning Managed Service Provider (MSP) recognized as one of the best places to work on Long Island. We’re looking for an Information Technology Account Manager to serve as a trusted advisor and strategic partner for our clients.This is a hands-on, client-facing role focused on building relationships, understanding client needs, coordinating internal resources, and driving issues toward resolution. You won’t need to fix every technical issue—you’ll connect the right people, communicate clearly, and make sure nothing falls through the cracks.What You'll DoServe as the primary point of contact and trusted advisor for assigned clientsBuild strong, long-term relationships with key stakeholdersLearn each client’s business, goals, priorities, and technology environmentConduct regular client check-ins, QBRs, and strategic planning conversationsProactively communicate with clients and keep them informedIdentify risks, gaps, and opportunities within client environmentsRecommend technology improvements, upgrades, and services when appropriatePartner with service desk, engineering, and project teamsCoordinate projects and service delivery to ensure expectations are metTrack open items and proactively address anything falling behindIdentify account growth opportunities based on genuine client needsWhat We're Looking For2+ years of experience in Technical Account Management, Account Management, Customer Success, Client Services, or a similar IT-focused roleMSP or IT services experience strongly preferredUnderstanding of common SMB IT environments and technologiesStrong communication, relationship-building, and organizational skillsAbility to manage multiple accounts, priorities, and stakeholdersStrong problem-solving skills and a proactive mindsetComfortable discussing technology with technical and non-technical audiencesAbility to recognize technology or service opportunities that benefit clientsWillingness to participate in occasional after-hours support during critical incidents or projectsYou Don't Have to Be the Most Technical Person in the RoomThe ideal candidate understands technology well enough to have meaningful conversations without spending their day buried in technical tickets. You should be naturally curious, ask questions, understand the why behind client challenges, and work effectively with engineers to turn technical recommendations into solutions clients understand.What You'll Get$75,000–$85,000 salaryHealth and dental insurance401(k)Paid time off and holidaysProfessional growth and advancement opportunitiesExposure to a wide variety of SMB environments and technologiesCollaborative team environmentOpportunity to directly impact client relationships and business outcomesReady to Become a Trusted Technology Advisor?If you’re relationship-driven, curious about technology, organized, and enjoy solving problems and taking ownership, we’d love to hear from you.Quick apply with your resumeORGet a head start on our application and aptitude testing process here: