This role supports:

• Business Systems and PC's related to the Business Systems.
• A Windows Server environment: they are currently upgrading to 2022, still some 2016-2018 in the environment.

Top Skills:

• Windows Server Admin experience
• • Patching/Server Operations
  • Environment: upgrading to 2022, still some 2016-2018 in the environment.
• Hands on tier 2 support/taking on end user tickets. When their onsite customer support resource can't resolve a ticket, it would go to this consultant.
• • Examples: client troubleshooting, PC's not connecting to internet, getting blue screen of death, locked themselves out of their account
• Working with a ticketing/request system
• • ServiceNow