Information Technology Associate

Our client, a global merchant bank, is seeking an IT Associate to be a part of the firm’s Information Technology team. The IT Associate would support the firm's IT Department, including the SVP of IT, and the global IT needs of the firm.This is a temporary to permanent role that reports to the firm's NYC office 4x per week.Responsibilities:Provision / manage end-user accounts (e.g., Microsoft, Zoom, Adobe, etc.) and any account administration needsProvide in-person or remote (via TeamViewer or similar tool) end-user support, ranging from physical workstation setup/troubleshooting to remote helpdesk support for junior as well as senior employeesAssist with the IT needs of employee onboarding and offboardingEmail security gateway monitoring and intervention and broader email policy managementLow-code/No-code development/workflow management (i.e., Power Automate flows, SharePoint Lists, Approvals, etc.)Coordinate support needs and work with local IT vendors at other sites to resolve issues and deliver new implementationsEnsure systems are secured, network devices are fully patched and respond to security situations as they developRespond to and remediate network issues and support external resources for more nuanced networking initiativesWillingness to work after hours/weekends to support users/projects in other time zones, when neededRequirements:4-year degree from an accredited educational institution preferred2-4 years of IT experience, at a financial services organization or in another regulated sector like government, legal or healthcare preferablyPeople skills – e.g. friendly, courteous, patientTechnical Skills (Required):Network Administration and Security (Fortinet stack, Meraki, QNAP/Synology, HP Aruba)Systems AdministrationMicrosoft 365 product suite and Admin Center proficiencyMicrosoft Defender (Defender for Endpoint)Microsoft Azure (Azure Files, Azure Storage Sync, Arc, VMs, VLANs)Microsoft Intune (MDM) & AutopilotMicrosoft SharePoint (Online)Microsoft Power PlatformWindows domain services (Active Directory on-prem and Entra, GPO)Virtualization/ESXi/Servers (VMware, Windows Server OS)Identity management, MFA and SAML integrations (Okta, Duo)