Position Description The CSHL Meetings and Courses Department brings together more than 11,000 scientists each year from around the world to present and evaluate new data and ideas in biological research, including molecular and cell biology, neuroscience, DNA gene expressions, and genomics. Position Responsibilities Consult with internationally based course instructors and researchers to determine the best technical configuration to meet each course’s scientific and computational objectives. Recommend, procure, install, and support computer equipment and peripherals that are aligned with each course's standards. Work with Course Operations & Logistics to ensure course flow and objectives are exceeded. Procurement and Rental of computer equipment from outside vendors. Administer storage protocols and servers, course wikis, and CMS/LMS (Course/Learning Management System). Assist Audio and Visual Services team to enhance media presentations including interactive streaming and web services. Computer HW/SW support, including desktops (Mac + PC), laptops, printers, and mobile devices. Assist in the training of staff to maximize their computer and application knowledge. Hire and manage IT assistant/intern(s) to assist throughout the course season. Achieve various IT education and certification to adequately support department needs (A+ preferred). Printer and networked device management, including configuration, deployment, maintenance, and troubleshooting of shared and course‑specific printers. Maintain and organize IT supply rooms. Maintain and update IT supply inventory sheets. Submit requisitions to order IT supplies. Position Requirements EDUCATION: Bachelor’s degree or equivalent experience in an IT environment. EXPERIENCE: 4 years’ experience with hardware and software installation and configuration in a fast‑paced environment. SKILLS: Proficient in both Windows and macOS environments, with strong expertise in computer hardware, operating systems, and software applications. Demonstrates advanced troubleshooting and repair skills, with the ability to diagnose and resolve complex issues across hardware, software, network connectivity, and peripheral devices in fast‑paced environments. Possesses a solid understanding of networking protocols, system configuration, command‑line tools, and web standards, enabling efficient problem resolution and system optimization. Supplemental Information How to Apply: We invite you to apply today and help advance the groundbreaking work of CSHL scientists. Please submit an online application here. Environment Cold Spring Harbor Laboratory is a world‑renowned biomedical research institution in New York. It has shaped contemporary biomedical research and is the home of eight Nobel Prize laureates. Cold Spring Harbor Laboratory provides a highly dynamic and interactive research environment and also a unique opportunity of timely exposure to advances in various biomedical research fields and of interaction with a broad range of researchers from all over the world through its renowned Meetings and Courses program. We believe that science is for everyone and our researchers have a wide variety of backgrounds. Compensation And Benefits Our employees are compensated in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, a range of recognition and wellness programs, a Wellness Center, and access to an affordable and licensed on‑site childcare center. CSHL is an EO Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. VEVRAA Federal Contractor. #J-18808-Ljbffr