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Information Technology Customer Relationship Manager

  • Information Technology Customer Relationship Manager job type Posted on: Oct 16, 2026
  • Information Technology Customer Relationship Manager experience level Wiserhunt
  • Information Technology Customer Relationship Manager employment type Richmond, Virginia
  • Information Technology Customer Relationship Manager employment type Onsite
  • Information Technology Customer Relationship Manager salary CTC
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Job Title :

Information Technology Customer Relationship Manager

Job Type :

Contract

Job Location :

Richmond Virginia United States

Remote :

No

Jobcon Logo Job Description :

Title / Role: VDOT IT Customer Relationship Manager

Work Arrangement: Hybrid

Worksite: 1401 Broad St, Richmond, VA 23219

Job Description:

**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/27, likely by 6-12+ months

Ideal candidates for this role will be strategic thinkers who foster positive/purposeful interactions and build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product, and project delivery pipelines.

Position-specific responsibilities and duties will include, but not be limited to:

  • Meeting and communicating directly with Agency leadership, up to the Executive level, on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus/resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects, and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.


Desired Skills to Partner with Districts:

  • Bachelor's degree or six (6) years or more of related experience. (6yrs)
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement). (5yrs)
  • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
  • Ability to connect strategy to execution; Strategic thinker. (10yrs)
  • Experience in Product Line planning, development and management. (10yrs)
  • Understanding of VDOT's Organization Structure to include Districts and Central Office.

Skills

Required / Desired

Years of Experience required

Candidate has

Bachelors degree or six (6) years or more of related experience in a role within Information Technology.

Required

6

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)

Required

5

Strong communication skills in writing, speaking and presenting with leadership of all levels.

Required

10

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Required

10

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.

Required

10

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

Required

10

Ability to connect strategy to execution; Strategic thinker.

Required

10

Experience in Product Line planning, development and management.

Required

1

Understanding of VDOT's Organization Structure, how VDOT and VITA interact.

Desired

3

BRMP Certification

Highly desired

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Jobcon Logo Position Details

Posted:

Oct 16, 2026

Reference Number:

497-45927

Employment:

CTC

City:

Richmond

Job Origin:

CIEPAL_ORGANIC_FEED

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Title / Role: VDOT IT Customer Relationship Manager

Work Arrangement: Hybrid

Worksite: 1401 Broad St, Richmond, VA 23219

Job Description:

**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/27, likely by 6-12+ months

Ideal candidates for this role will be strategic thinkers who foster positive/purposeful interactions and build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product, and project delivery pipelines.

Position-specific responsibilities and duties will include, but not be limited to:

  • Meeting and communicating directly with Agency leadership, up to the Executive level, on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus/resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects, and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.


Desired Skills to Partner with Districts:

  • Bachelor's degree or six (6) years or more of related experience. (6yrs)
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurement). (5yrs)
  • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
  • Ability to connect strategy to execution; Strategic thinker. (10yrs)
  • Experience in Product Line planning, development and management. (10yrs)
  • Understanding of VDOT's Organization Structure to include Districts and Central Office.

Skills

Required / Desired

Years of Experience required

Candidate has

Bachelors degree or six (6) years or more of related experience in a role within Information Technology.

Required

6

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)

Required

5

Strong communication skills in writing, speaking and presenting with leadership of all levels.

Required

10

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Required

10

Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.

Required

10

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

Required

10

Ability to connect strategy to execution; Strategic thinker.

Required

10

Experience in Product Line planning, development and management.

Required

1

Understanding of VDOT's Organization Structure, how VDOT and VITA interact.

Desired

3

BRMP Certification

Highly desired

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