Information Technology Help Desk Support

This is an excellent opportunity for a hard working individual to take on a dynamic role in a technologically diverse organization.This position will deal with different aspects of technology, including Server, Network and Infrastructure troubleshooting, Voice and telephony troubleshooting, and all related components. The right candidate will interface with customers over the phone and directly, making customer service skills an important part of the troubleshooting tool set.Qualifications:Experience with backup and restore products for server and desktopMicrosoft Windows Server and Active Directory experience.Cloud computing and hosting services experience (Office 365, Google G-Suite, RMM tools)Basic local network connectivity troubleshooting experience (LAN / WiFi / Internet)Experience with virtualization troubleshooting and administration (Vmware / Hyper-V / Generic Hypervisors)Office 365 administration (mailbox creation, administration, and access configuration)Terminal server / remote access administration - remote user profiles, VPN assistance, remote printingExperienced desktop support (OS troubleshooting from basic break-fix to advanced disaster recovery of a non-booting systems) for Windows and MAC operating systems.Mobile devices support (iPhones, iPads, Tablets), and associated desktop management softwareAt least 1 year experience in the IT support within a Managed Service ProviderOrganization skills to keep multiple tasks prioritized to ensure proper time managementOutstanding phone and people skillsRemote and on-site problem-resolution skillsStrong Customer Service skillsPreferred Qualifications:College degree in technical, business, or equivalent industry experienceMicrosoft + Other Industry Certifications highly desiredIndustry certifications from hardware vendors such as Dell, IBM, HP, and Cisco.Benefits:401(k)Dental insuranceHealth insurancePaid time off