Information Technology Manager

Information Technology ManagerPosition SummaryThe Information Technology Manager is responsible for managing, maintaining, and improving the firm's technology environment, ensuring systems, applications, infrastructure, and support services operate effectively, securely, and reliably. This is a hands-on management role for an experienced IT professional who enjoys taking ownership of technology operations, solving problems, managing resources, and identifying opportunities to improve how technology supports the business.Working directly with firm leadership and employees, the IT Manager will oversee day-to-day technology operations, manage external technology partners, maintain appropriate security and risk management practices, and implement practical solutions that support the firm's needs. The successful candidate will be comfortable balancing hands-on technical responsibilities with planning, project coordination, vendor management, and decision-making.This is an excellent opportunity for an IT professional who has managed technology in a small to mid-sized organization and is comfortable serving as the primary owner of the IT function. The role offers broad responsibility, direct access to firm leadership, and the autonomy to make decisions, solve problems, and drive improvements without the layers of bureaucracy often found in larger organizations.Key ResponsibilitiesIT Operations and InfrastructureManage the firm's day-to-day IT operations, including hardware, software, networks, servers, cloud services, and end-user systems.Ensure technology systems are reliable, secure, properly maintained, and aligned with the needs of the business.Take a hands-on approach to troubleshooting and resolving technical issues, including coordinating with outside specialists when needed.Identify and implement opportunities to improve IT processes, system performance, and the overall employee technology experience.Maintain an understanding of the firm's technology environment and ensure systems are properly documented and supported.Cybersecurity and Risk ManagementMaintain and monitor appropriate cybersecurity controls, policies, and procedures to protect firm systems, confidential information, and data.Coordinate security assessments, software updates, patch management, access controls, and other risk mitigation activities.Oversee data backup, recovery, disaster recovery, and business continuity procedures.Work with external IT and security partners to address vulnerabilities and maintain a secure technology environment.Technical Support and Employee ServicesServe as a primary point of contact for technology-related needs throughout the firm.Provide hands-on technical support and ensure employees receive responsive, effective assistance.Manage user accounts, permissions, equipment, software access, onboarding, and offboarding processes.Help employees make effective use of existing technology and provide guidance on new tools and systems.Prioritize support requests and ensure technical issues are addressed and resolved in a timely manner.Vendor and Budget ManagementManage relationships with outsourced IT providers, software vendors, consultants, and other technology partners.Monitor vendor performance, service agreements, licensing, renewals, and technology-related expenses.Assist with developing and managing the IT budget, identifying opportunities to improve services and control costs.Maintain accountability among outside providers and ensure services meet the firm's operational needs.Determine when issues should be handled internally versus escalated to outside resources.Technology Planning and Project ManagementEvaluate the firm's technology needs and recommend practical solutions that improve efficiency, security, and productivity.Coordinate technology upgrades, implementations, and other IT projects from planning through completion.Identify opportunities to improve existing systems, processes, and technology resources.Stay informed about emerging technologies and assess their potential value to the firm.Prioritize technology initiatives based on business needs, available resources, and budget.IT Policies and ComplianceDevelop, maintain, and communicate IT policies, procedures, and standards.Support the firm's data protection, confidentiality, and applicable regulatory requirements.Maintain appropriate IT documentation, system inventories, and operating procedures.Ensure technology practices support the firm's security and compliance obligations.Leadership and CommunicationWork directly with firm leadership to understand business needs, communicate technology priorities, and recommend improvements.Take ownership of the firm's IT function, independently managing priorities and making day-to-day technology decisions.Manage and coordinate internal IT resources and external service providers.Establish priorities, maintain accountability, and ensure technology needs are addressed effectively.Build strong working relationships with employees and provide approachable, responsive technology support.Qualifications and ExperienceBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.Several years of progressive experience in IT operations, systems administration, infrastructure management, or IT management.Previous experience managing IT operations in a small to mid-sized organization, ideally supporting an environment of approximately 50–200 employees.Working knowledge of networks, servers, cloud platforms, hardware, software, cybersecurity, and end-user support.Experience managing outside IT providers, technology vendors, software licensing, and IT projects.Strong understanding of information security practices, data backup and recovery, access controls, and business continuity.Ability to balance hands-on technical responsibilities with planning, prioritization, and vendor management.Demonstrated ability to work independently, take ownership of the IT environment, and manage a broad range of technology responsibilities.Strong problem-solving, organizational, communication, and interpersonal skills.Ability to communicate technical concepts and recommendations in practical, business-friendly terms.Comfortable working directly with firm leadership and employees at all levels of the organization.Key Success MeasuresReliable, secure, and effective operation of the firm's technology environment.Responsive, high-quality IT support and a positive employee experience.Effective management and accountability of outside technology providers.Consistent implementation of security practices, system updates, and risk mitigation measures.Successful completion of technology projects and improvements within established budgets and timelines.Well-maintained IT systems, documentation, policies, and business continuity procedures.Ability to independently manage the firm's IT function while identifying and implementing meaningful improvements.Technology services that effectively support the firm's day-to-day operations and evolving business needs.