Information Technology Manager

Position OverviewWe are seeking a hands-on IT Manager to lead and support all aspects of our technology environment. This role is ideal for a senior IT professional or technical lead ready to step into a management position. The successful candidate will manage a small IT team while remaining actively involved in day-to-day technical operations across infrastructure, networking, cybersecurity, systems administration, and end-user support.This is not a role for someone who wants to manage from a distance. The IT Manager will be expected to troubleshoot issues, support users, lead projects, improve security, and serve as the primary technology leader for the organization.ResponsibilitiesLeadership & IT OperationsLead, mentor, and develop a team of approximately 3 IT professionals.Establish IT priorities, service levels, and operational procedures.Act as the primary escalation point for technical issues.Manage relationships with technology vendors, consultants, and service providers.Develop and maintain IT policies, standards, and documentation.Assist with budgeting, technology planning, and strategic initiatives.Infrastructure & Systems AdministrationOversee Windows server environments and core infrastructure services.Manage Active Directory, Group Policy, Microsoft 365, and Entra ID.Administer virtualization platforms such as VMware or Hyper-V.Support storage, backup, disaster recovery, and business continuity solutions.Manage server patching, upgrades, and system performance.Network AdministrationMaintain LAN/WAN infrastructure, switching, routing, and wireless networks.Support VPN connectivity and remote access solutions.Monitor network performance, capacity, and availability.Troubleshoot connectivity and performance issues across multiple locations.Work with firewalls, network security appliances, and internet service providers.CybersecurityLead cybersecurity initiatives and security best practices across the company.Manage vulnerability remediation, endpoint protection, and security monitoring.Conduct risk assessments and implement security controls.Ensure compliance with company security policies and industry standards.Respond to security incidents and coordinate remediation efforts.End User SupportProvide hands-on desktop, laptop, mobile device, and application support when needed.Assist with onboarding, offboarding, and user account administration.Support printers, conference room technology, and business applications.Ensure high levels of customer service and timely issue resolution.Projects & Continuous ImprovementLead infrastructure upgrades and technology modernization efforts.Evaluate emerging technologies and recommend improvements.Drive automation and operational efficiency initiatives.Manage implementation of new business systems and technology solutions.Required Qualifications7+ years of progressive IT experience supporting infrastructure, networking, and systems environments.Prior experience leading projects, mentoring staff, or serving as a technical lead.Strong hands-on experience with:Windows ServerActive DirectoryMicrosoft 365Entra ID (Azure AD)VMware and/or Hyper-VNetwork switching, routing, and wireless technologiesFirewalls and cybersecurity toolsExperience supporting both infrastructure and end-user environments.Strong troubleshooting and problem-solving skills.Ability to balance strategic responsibilities with hands-on technical work.Excellent communication and leadership skills.Preferred QualificationsPrevious IT management experience or readiness to move into a management role.Experience in a small or mid-sized business environment.Azure cloud administration experience.Security certifications such as Security+, CISSP, or CISM.Networking certifications such as CCNA or CCNP.Experience with disaster recovery and business continuity planning.What We're Looking ForA true "jack-of-all-trades" IT leader.Someone comfortable moving from executive discussions to helping a user with a printer issue.A hands-on technical expert who enjoys solving problems and leading by example.A collaborative leader who can build processes, improve security, and support business growth while remaining deeply involved in the technology environment.