JOB SUMMARY The Information Technology Manager is responsible for the daily leadership, operation, and supervision of the Information Technology Department. This role manages IT staff, systems, vendors, and service delivery to ensure reliable, secure, and effective technology operations across the organization. The IT Manager serves as the primary operational lead for information technology and is designated to assume the full duties and authority of the Information Technology Director in the Director’s absence or if the position is vacant, ensuring continuity of operations. ESSENTIAL DUTIES Oversees daily IT operations, including networks, servers, systems, hardware, software, cybersecurity controls, and end-user support. Supervises IT staff, including recruitment, onboarding, training, work assignment, performance monitoring, and evaluation. Directly supervises the Information Technology Technician. Implements IT strategies, standards, policies, and directives established by the Information Technology Director. Coordinates and oversees technology installations, upgrades, maintenance, and system improvements. Monitors system performance, reliability, and security; identifies issues and implements corrective actions. Manages help desk operations, ticket prioritization, escalation, and service delivery standards. Maintains system documentation, asset inventories, procedures, and operational records. Manages vendor relationships, service providers, maintenance contracts, and third-party support. Evaluates technology needs and recommends hardware, software, and service solutions. Participates in IT budget planning and monitors operational expenditures. Develops, maintains, and tests disaster recovery, backup, and business continuity procedures, and reports results to the Information Technology Director. Ensures system configurations, procedures, and operational knowledge are documented and maintained. Coordinates and executes periodic security reviews, access reviews, and patch management activities. Provides technical guidance, leadership, and customer service to departments and staff. Stays current with technology trends and recommends operational improvements. Performs other related duties as assigned. In the absence of the Information Technology Director, or if the position is vacant, the Information Technology Manager assumes the duties, authority, and responsibilities of the IT Director to ensure continuity of IT operations. This includes operational decision-making, vendor oversight, security response coordination, and leadership of the IT Department, subject to approvals reserved to the Tribal Administrator by policy. QUALIFICATIONS Education: Associate’s degree in Information Technology, Computer Science, or a related field required. Bachelor’s degree preferred. Experience: Minimum of three (3) years of supervisory or management experience in an IT environment. Demonstrated experience managing IT infrastructure, systems, and end-user support. Experience overseeing vendors, contracts, and technology projects. Strong working knowledge of network administration, systems security, and IT operations. Knowledge, Skills, and Abilities: Strong leadership, organizational, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Excellent interpersonal and communication skills. Ability to operate with discretion, confidentiality, and sound judgment. Ability to translate technical issues into practical solutions for non-technical users. APPLICATION PROCESS To apply, please submit the following materials: Completed application form Current resume Documentation of higher education Verification of Tribal enrollment (required if claiming Tribal or Indian Preference) Submission Instructions: Applications may be submitted online through our portal at by walk-in, or regular mail. Please send all materials to: Human Resources Department P.O. Box 2226 Oakhurst, CA 93644 PRCI Tribal Preference: In accordance with applicable Tribal Law, and Title VII of the 1964 Civil Rights Act, the PRCI Administration shall give preference in hiring, promotion, transfer, and lay-off to enrolled members of the Picayune Rancheria of Chukchansi Indians. To qualify for this preference, applicants must submit verification of enrollment in the Tribe. Preference means that Tribal Members who are equally qualified as non-tribal members will be hired. In addition, on the Human Resources Interview rubric that allows for a total of 75 points during interviews, Tribal members will be awarded an additional 7.5 points (10% of allotted points) counted in the overall tally. Tribal members who are not Chukchansi will receive Indian preference by awarding five additional points (6.7% of the total allotted points). Indian Preference Statement: Under CFR 25, Part 276 and by Title VII of the Civil Rights Act, Section 701(b) and 703(i), preference in filling all vacancies is provided to qualified PRCI Tribal Members and/or other American Indian/Alaska Native Candidates. #J-18808-Ljbffr