OverviewWe are seeking an experienced IT Manager to strengthen the organization’s technology foundation, enhance operational resilience, and build a scalable, high‑performing IT function. This role requires a balance of strategic leadership and hands‑on oversight, with a strong focus on system reliability, infrastructure resilience, security, and continuous improvement in a high‑availability, fast‑paced operational environment.Key Responsibilities1. Strategic Leadership & IT Governance- Partner with senior technology leadership to define and execute the long‑term IT strategy.- Evaluate existing IT structure and recommend improvements to support organizational growth.- Develop a multi‑year technology roadmap aligned with business objectives.- Introduce best practices in IT governance, accountability, and organizational structure.2. Infrastructure Resilience & High Availability- Design and implement robust failover and disaster recovery strategies.- Ensure maximum uptime and reliability of mission‑critical systems.- Identify and eliminate single points of failure across infrastructure and applications.- Oversee business continuity planning and recurring DR testing.- Lead server failover architecture, database replication, and disaster‑recovery implementations.- Maintain redundancy across network components, including ISP failover, firewalls, switches, and segmented networks (VLANs).- Oversee secure VPN architecture for remote and site-to-site connectivity.3. Technology Evaluation & Innovation- Research and assess emerging technologies to enhance operational efficiency.- Support adoption of scalable solutions including cloud, hybrid infrastructure, and modernized platforms.- Recommend technology improvements to enhance reporting, analytics, and automation.4. Operational Excellence & IT Standards- Establish standards across IT operations, support, and service delivery.- Improve incident management, change control, root-cause analysis, and release processes.- Implement metrics and reporting to monitor system performance, reliability, and team effectiveness.- Promote a culture of discipline, accountability, and structured execution.5. 24/7 Operational Support Model- Build an IT organization capable of supporting continuous operations across multiple shifts.- Define team structure, roles, responsibilities, and escalation paths.- Ensure appropriate coverage to support mission‑critical operations around the clock.6. Collaboration & Business Alignment- Partner with operations and leadership teams to ensure IT initiatives support production and customer requirements.- Support internal and customer-driven audits, compliance requirements, and documentation.- Maintain strong communication channels between IT and operational stakeholders.Qualifications- 10+ years of progressive IT leadership experience, ideally supporting high‑availability operational environments.- Proven expertise in high‑availability architecture, redundancy, and DR planning.- Experience with monitoring, alerting, and proactive system health management.- Background in building or restructuring IT teams.- Strong understanding of networks, infrastructure, applications, and operational workflows.- Demonstrated ability to lead teams, drive accountability, and establish process maturity.“Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster”“This job posting is for a current vacancy with our client”