Information Technology Service Desk

Must Haves:5+ years' Service/Help Desk experience (customer face to face experience)Level 2-3Problem-solving skillsAccount management using MS Active Directory/AzureSupport of PC and Mac OS - enterprise levelMobile device manager - ABMF or something similarSupport of MS Office Suite/O365/Google SuiteMaintain accurate records using a ticket management systemUnderstanding of current principles and practices of IT supportFamiliarity of IT Service Desk functionality and maintenance proceduresExperience with IT consulting or customer serviceAbility to work in a collaborative, cross-functional team environmentPrinter/computer experience example: Map a printer with a PCEndpoint management experienceExcellent Communication & professionalismTeam of 2Plusses:O365 MigrationAP ENPSCertificationsCompTIA A+Azure ADITIL Foundations or above - business processesDay to Day:Newsmax is seeking an IT Service Desk Technician local to Boca Raton FL. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within a team. They must be skilled at problem solving with a customer-focused mindset. Candidates should be comfortable communicating with front line employees, empathetic and great, active listeners. Demonstrate knowledge with complex systems and processes while thriving in a fast-paced, evolving environment.Responsibilities:Provide IT service desk and technical support to usersTickets in the queue so schedule with customers, compliance projects/backend, endpoints physically mapped outMaintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.Troubleshoot problem areas accurately and provide end-user training where required.Evaluate and respond to service requests in a timely manner with a resolution.Perform analysis and diagnosis of routine PC problems for end-users.Recommend and implement solutions.Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.Construct and test customized configurations based on different platforms and operating systems.Monitor and test PC performance and provide statistics and reports.Maintain communications with end-users to ensure systems meet our needs with guidance, perform periodic system maintenancePlace vendor service calls to resolve hardware or software failuresCoordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.Produce metrics, project status reports, and operating status reports for management and team membersPerform and document routine problem analysis and resolution design for systemsSupport, communicate, and defend the values and culture of the organizationMaintain and enforce network and information security in accordance with company policyExtended or after-hours support is requiredOccasional travel to other sites required <15%