INFORMATION TECHNOLOGY SPECIALIST II

We are seeking a skilled and proactive Level 2 Technical Support Specialist to join our municipal IT team. This role serves as a critical escalation point for technical issues and plays a key role in maintaining the digital infrastructure that supports our community services across multipleLocations, including government offices and public libraries.Primary ResponsibilitiesTechnical Support & Customer ServiceProvide exceptional customer service while answering phones and assisting users bothremotely and in person.Travel to multiple municipal and library locations to provide on-site technical assistance.Create and manage helpdesk tickets to ensure all issues are tracked, prioritized, and resolvedefficiently.Act as the Tier 2 escalation point for complex hardware and software issues, including systemcrashes and BSOD diagnostics.Manage and maintain user accounts and security groups within Active Directory and Azure AD/Library & Infrastructure SupportSupport public-facing computers across four library locations, ensuring system integrity usingDeep Freeze to facilitate nightly reboots.Lead the physical setup and configuration of Wi-Fi networking at multiple locations to ensurereliable connectivity.Execute advanced PC deployment tasks: creating/deploying system images, performing profilemigrations/backups, and mapping network drives.Support a diverse portfolio of department-specific applications (Public Works, Finance, Public