**Essential Functions:** (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)**Mental and Physical Abilities:** Mental work efforts involve attention to legal requirements of HR programs and services, which can impact the City's legal status. Physical requirements include the ability to sit for long periods of time while performing desk work, ability to lift light (0-25 lbs) material on occasion and eye/hand coordination.## Qualifications**Qualifications**: Associate degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft/Apple certifications. Experience with Active Directory, Group Policy, and basic network administration. Prior technical support or help desk experience in an enterprise or multi-site environment preferred. #J-18808-Ljbffr