About The RoleLionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas. The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early–mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team.Key ResponsibilitiesAct as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT teamResolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applicationsPerform structured troubleshooting to identify common causes of recurring end-user or device issues, and escalate with clear findings where requiredSet up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptionsExecute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and completePerform routine checks on local IT infrastructure including Wi-Fi, printers, routers, switches, and access pointsSupport endpoint security controls such as antivirus, EDR, and system patching in line with company standardsProvide Level-1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as requiredMaintain accurate and up-to-date records of IT assets, devices, licenses, users, and support activitiesSupport ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for auditsSuggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day-to-day operational experienceTools & EnvironmentThe role will work with a mix of on-premise and cloud-based tools, including:End-user environments: Windows, macOS (basic exposure to Linux is an advantage)Identity & access management: Active Directory and cloud-based directory servicesCollaboration & productivity tools: Microsoft 365, Google WorkspaceSecurity & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutionsEndpoint security, device, and asset management systemsIT ticketing and documentation platformsQualifications & Experience2–3 years of hands-on experience in end-user IT supportPractical experience supporting Windows and macOS systems; basic exposure to Linux is an advantageWorking knowledge of VPNs, SaaS applications, identity and access management, and ticketing systemsFamiliarity with endpoint security practices, asset tracking, and IT operational controlsExposure to network devices, firewalls, or access points is an advantageAble to work independently on-site while collaborating effectively with an overseas IT teamClear communicator who is organised, accountable, and service-orientedWhat We Are Looking ForAn IT support professional who can manage routine on-site support independently and make sound day-to-day decisionsAble to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolutionComfortable balancing hands-on technical support with documentation and process disciplineProfessional, reliable, and motivated to deepen technical and operational skills over time