Information Technology Support Engineer

Senior IT Support Engineer Miami, FL (Onsite) Full-TimeA leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.Key ResponsibilitiesDeliver white-glove IT support to senior executives and executive assistantsServe as a senior escalation point for complex desktop, mobility, and end-user issuesSupport a global workforce across office, remote, and travelling usersManage onboarding, offboarding, device provisioning, and user access requestsParticipate in an on-call rotation supporting business-critical and executive technology needsMaintain executive-ready spare devices and coordinate rapid device replacements when requiredProvide AV and conferencing support for board meetings, leadership events, and critical business presentationsAdminister and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platformsRequired ExperienceExperience with: Endpoint Management, Office 365, IAM, Intune, Networking, AutomationExperience troubleshooting AutopilotExperience working in an office and/or shop floor environmentAbility to work as an individual contributorExperience working across Tier 1 - Tier 3 level tickets