Job Title: Information Technology Support Reports to: Manager, IT Department: Administration Work Model: Full‑time, On‑site – No Travel Required Schedule: Monday – Friday 8am‑5pm At Crystal Group, we do hard things – designing and building rugged tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee‑owned company, you take extreme ownership of your role and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers. Company & Benefit Information Medical/dental/vision insurance Paid time off Tuition reimbursement Wellness programs Participation in our Employee Stock Ownership Plan (ESOP) On‑site gym Job Summary This position provides direct support to end users, performs technical troubleshooting, and ensures smooth execution of day‑to‑day IT operations. The Support Technician is responsible for hardware and software setup, user onboarding/offboarding, system documentation, and customer‑facing support. This position offers an excellent opportunity to gain hands‑on experience with a wide variety of technologies while contributing to the stability and security of the IT environment. It is ideal for someone who is customer‑focused, eager to grow, and thrives in a fast‑paced, team‑oriented environment. Essential Functions Provide timely and effective technical support for desktops, laptops, mobile devices, printers, and peripherals Perform onboarding and offboarding tasks, including account setup, workstation configuration, and equipment provisioning Deliver basic training to end users on device usage, system access, and IT policies Install, configure, and maintain essential computer hardware, software, and updates Accurately log support activity and resolutions in the ticketing system Maintain asset records and assist with hardware inventory management Follow documented procedures for software deployment, imaging, and device setup Assist in creating and updating internal IT documentation and knowledge base content Escalate unresolved or complex issues to senior IT team members Maintain a professional, customer‑oriented approach in all support interactions Knowledge, Skills and Abilities Ability to physically lift and move computer equipment Strong understanding of common hardware (laptops, desktops, mobile devices, printers, peripherals) Familiarity with Microsoft 365, Windows OS, and common enterprise tools Ability to clearly document issues and follow written procedures Strong interpersonal skills with a customer‑focused mindset Willingness to learn and grow in a fast‑paced IT environment Ability to prioritize multiple support requests and manage time effectively Basic troubleshooting and diagnostic skills Familiarity with IT asset tracking or configuration documentation Ability to work independently with moderate supervision Excellent verbal and written communication skills Required Qualifications Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person") Associate’s degree in information technology, Computer Science, or a related field; OR 2+ years of relevant experience in IT helpdesk or technical support in lieu of a degree Preferred Qualifications Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus Offer Contingency All job offers are contingent on the applicant successfully completing the background check and drug screen. This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employment with Crystal Group remains at‑will. EEO Statement Crystal Group, Inc. maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, gender identity, genetic information, sexual orientation, military status, or any other classification protected by federal, state, or local laws. #J-18808-Ljbffr